Healthcare Assistant Continence Team

Kent Community Health NHS Foundation Trust; Ashford, Maidstone, Ramsgate, Canterbury; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in the UK is seeking a Healthcare Assistant to join their Continence Service. You will support the provision of high‑quality bladder and bowel care, advocate for patients, and process product requests. Candidates must have QCF Level 3 or equivalent, a valid UK driving licence, and recent healthcare experience. The position offers flexible working hours (full-time or part-time), competitive salary, and contribution to community health services.

Qualifications

• QCF Level 3 or equivalent (NVQ Level 3, BTEC, etc.) or equivalent experience.
• Functional Skills at Level 2 in English and Maths.
• Recent experience as a Health Care Assistant.
• Full, valid UK or EU equivalent driving licence.
• Care Certificate desirable; achievable within 3 months.

Responsibilities

• Support bladder and bowel care for adults in Kent.
• Advocate for patients using a person-centred approach.
• Assess and process product requests from services.
• Confirm ownership of a valid driving licence where needed.
• Contribute to flexible working arrangements.

Skills

Customer-focused approach

Collaborate effectively

Proficient in IT systems

Knowledge of clinical practice

Ability to signpost clients

Awareness of NHS developments

Education

QCF Level 3 or equivalent

Functional Skills Level 2

Care Certificate

Job description

Healthcare Assistant – Continence Team

We are looking for a Healthcare Assistant to join our Continence Service within the Product Delivery Team. The Product Delivery Service is a specialist team that assesses and processes referrals for continence products, working closely with the home delivery contract product supplier and the Home Delivery Transport Team.

Main responsibilities

• Support the provision of high‑quality bladder and bowel care for adults in Kent, primarily through reassessment of product processes within the Product Delivery Service/Kent Continence Service.
• Advocate for patients with bladder and bowel dysfunction using a person‑centred approach, ensuring care meets NICE guidance, standards and local eligibility criteria.
• Assess, authorise and process product requests received via referrals from the Continence/Bladder & Bowel Service, Community Nursing Teams, Residential & Nursing Homes and other professionals.
• Confirm ownership of a full UK driving licence where driving is required; support candidates with disabilities to arrange alternative transport.
• Contribute to a flexible working arrangement (Full‑time, Part‑time or Shared hours) within community nursing covering M‑F 08:00‑17:00, as expressed on application.

Qualifications, training and experience

• QCF Level 3 or equivalent (NVQ Level 3 apprenticeship, BTEC, etc.) or demonstration of equivalent experience.
• Functional Skills at Level 2 (Literacy and numeracy; GCSE grade A–C/4‑9 or equivalent in English and Maths).
• Recent experience as a Health Care Assistant gained through education, work experience or previous employment.
• Full, valid UK driving licence or UK‑equivalent licence issued by an EU country.
• Care Certificate desirable; otherwise supported to achieve within first 3 months.

Knowledge and skills

• Customer‑focused approach, delivering an excellent experience to patients, clients and their families.
• Collaborate effectively with colleagues and other teams across the Trust.
• Proficient in using IT systems and databases.
• Up‑to‑date knowledge of clinical practice, evidence‑based procedures and clinical effectiveness frameworks.
• Ability to signpost clients and families to alternative services to support behaviour change and improve health.
• Awareness of developments within the NHS (advantageous).

Additional information

• We are not offering skilled worker sponsorship; applicants must provide evidence of the right to work in the UK.
• We support candidates with disabilities; contact the Recruitment Team with any concerns.
• Vaccination against COVID‑19 is strongly encouraged for all staff with clinical or non‑clinical contact with patients.
• We strongly encourage flexible working that balances professional responsibilities with personal commitments.
• Contact details of recruiting manager available in the job advert.
• All application information supplied must be true and accurate to the best of your knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be conducted.

Salary

£24,937 – £26,598 per annum (pro rata).

Contract & Working pattern

Permanent – Full-time or Part-time.

Location

Exchange House.

Reference number

846‑7494897‑CF‑B

Closing date

26 January 2026