Health Records Waiting List Clerk

NHS National Services Scotland; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an Administrative Officer to manage outpatient waiting lists. Key responsibilities include planning and organizing administrative tasks, liaising with medical staff, and ensuring data accuracy. The role requires a general education with emphasis on English, clerical experience, and proficient use of Microsoft Office. Good organizational, verbal, and interpersonal skills are essential. This is a GGC wide post with the initial base at Queen Elizabeth University Hospital, Glasgow.

Qualifications

• 1 must be English or good general education coupled with previous office experience.
• Desirable experience in a healthcare setting.
• Ability to work under pressure with competing demands.

Responsibilities

• Plan, organise, prioritise administrative tasks for outpatient waiting list service.
• Manage referrals and liaise with medical and nursing staff.
• Ensure accuracy and completeness of data input.

Skills

Organisational skills

Communication skills

Advanced keyboard skills

Proficiency in Microsoft Office

Verbal and interpersonal skills

Education

3 O grades/Standard Grades/National 5’s or equivalent

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is Monday-Thursday 0830-1645 and Tuesday-Friday 0830-1615

Effective 1 April 2026, the full-time working hours for all Agenda for Change posts will be reduced to 36 hours.

To plan, organise, prioritise and maintain, the day to day administrative tasks associated with the functionality of the outpatient waiting list service. Ensure all patients are processed through the outpatient waiting list by priority and ensure the accurate collection and recording of all local and national data required for statistically measuring waiting time purposes. The post holder is responsible for the overall maintenance related to the data accuracy and breacher monitoring of all outpatient waiting lists liaising with service managers and waiting list coordinators where applicable to ensure patients waiting list targets are met.

To be responsible for the receipt and management of all referrals, liaising with medical and nursing staff and at all times adhering to NHSGGC Waiting List Policy. The post holder will liaise with clinicians to plan management for patients, allocate appointments, deal with telephone enquiries from internal/external agencies, ensuring capacity is utilised to full potential. Post holder will ensure accuracy and completeness of data input and will extract, collate and summarise information from the database to provide statistical reports for management.

• 3 O grades/Standard Grades/National 5’s or equivalent – 1 must be English or good general education coupled with previous office experience.
• Previous clerical experience, preferably in a healthcare setting, desirable
• Proficient in use of software systems including Microsoft Office Packages
• Advanced keyboard skills
• Good organisational and communication skills
• Good verbal and interpersonal skills, with the ability to work under pressure in the face of competing demands
• Previous experience of working in public-facing role

Please note this is a GGC wide post and can be moved to any location, however initial base will be Queen Elizabeth University Hospital, Glasgow.

Informal contact: June Stewart - Senior Supervisor on 0141 452 3497 or [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

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For application portal/log-in issues, please contact Jobtrain support hub in the first instance.

This post may close sooner than the advertised date depending on the level of interest in the post