Health Care Assistant

NHS; Norwich; On-site; GBP 21,000 - 26,000; Full time

Job summary

A healthcare provider in Norwich is seeking an experienced Health Care Assistant to join their busy team. The role involves assisting in patient care, performing clinical tasks like phlebotomy and ECG recording, and supporting quality healthcare services. Candidates should have relevant healthcare experience and must be able to work in a team environment. The position offers 37.5 hours of work a week and a good mix of professional development and support.

Benefits

Five weeks annual leave

Allocated study leave

Qualifications

• Previous experience in a Health Care setting / NHS.
• Knowledge and understanding of the Health Care Assistant Role.
• Excellent organizational skills.

Responsibilities

• Assist in patient care and practice-related duties.
• Support the practice team in providing high-quality primary care services.
• Manage laboratory samples as requested by GPs.

Skills

Phlebotomy

Attention to detail

Teamwork

Education

NVQ 2 or above in Health Care

GCSE standard in Maths & English

Tools

SystmOne

Job description

We require anexperienced, enthusiastic and motivated Health Care Assistant to join our busyfriendly team.

The ideal candidateshould be able to work well in a team and demonstrate the ability to beproactive in the development of the practice

Hours of work are 37.50 hours per week with five weeks annual leave and allocatedstudy leave.

Main duties of the job

Duties to include Long Term Condition Reviews, CVD Health Checks, Phlebotomy, ECGs. BP Recording, Dressings and Flu/ Pneumo vaccinations.

About us

We are a highly skilled and experienced practice team and provide a good supportive learning environment.

We are a training practice with GP Registrars, Physician Associates and Medical Students

We offer high quality healthcare services to our growing population, based in our large purposes built premises.

We have a good skill mix with GPs, Physician's Associate, Clinical Pharmacists, Pharmacy Technicians, Practice Nurses and Health Care Assistants

Job responsibilities

HEALTH CARE ASSISTANT

REPORTS TO: Business Manager /GPPartners

HOURS: 37.5 hours per week

Job summary

To assist in patient care and practice related duties working under thedirect supervision of the GPs / Practice Nurses and strictly in accordance withspecific Practice guidelines and protocols. The Health Care Assistant will workcollaboratively with the general practice team to meet the needs of patients,following policy and procedures.

The Health CareAssistant will be required to support the practice team in providing highquality primary care services to the patients registered with the Practice. TheHealth Care Assistant needs to practice in a safe and confident manner,respecting the principles of health, safety, infection control and security atall times

The Health CareAssistant will be required to attend all appropriate updates and refreshercourses within the timeframes specified for the clinical tasks in question.This will take into account any new or amended policies, protocols andprocedures relating to any aspect of clinical practice.

Job Responsibilities

Long term condition reviews

ECGrecording

BloodPressure Recording

Urinalysis

Heightand Weight measurement

INRs

Applicationof basic dressings (under direction of Practice Nurse)

Chaperoningduties

Processingand management of laboratory samples as requested by the GPs.

Vaccine/ cold chain storage, monitoring and recording.

Clearingand re-stocking consulting rooms

Preparingand maintaining environments and equipment before, during and after patientcare interventions including assisting GPs during the performance of minoroperations.

Undertakingspecific clinical activities for named patients that have been delegated andtaught specifically in relation to that individual.

Helpingraise awareness of health and well-being and how it can be promoted.

Undertakeadministrative support as required

Assistingwith the collation of data on needs related to health and well-being.

Anyad-hoc task as delegated by the GP Partners, within level of competencies.

DiabeticFoot checks (desirable)

Confidentiality:

• In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
• In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, Practicestaff and other healthcare workers.They may also have access to information relating to the Practiceas a business organisation. All such information from any source isto be regarded as strictly confidential
• Information relating to patients,carers, colleagues, other healthcare workers or the business of thePractice may only be divulged to authorised persons in accordance with thePractice policies and procedures relating to confidentiality and theprotection of personal and sensitive data

Health& Safety:

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Practice Health & SafetyPolicy, to include:

• Using personal security systemswithin the workplace according to Practice guidelines
• Identifying the risks involved inwork activities and undertaking such activities in a way that managesthose risks
• Making effective use of training toupdate knowledge and skills
• Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free fromhazards

Equalityand Diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises theimportance of peoples rights, interpreting them in a way that isconsistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity,needs and beliefs of patients, carers and colleagues
• Behaving in a manner which iswelcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights.

Personal/ProfessionalDevelopment:

The post-holderwill participate in any training programme implemented by the Practice as partof this employment, such training to include:

• Participation in an annualindividual performance review, including taking responsibility formaintaining a record of own personal and/or professional development
• Taking responsibility for owndevelopment, learning and performance and demonstrating skills andactivities to others who are undertaking similar work

Quality:

The post-holderwill strive to maintain quality within the Practice, and will:

• Alert other team members to issuesof quality and risk
• Assess own performance and takeaccountability for own actions, either directly or under supervision
• Contribute to the effectiveness ofthe team by reflecting on own and team activities and making suggestionson ways to improve and enhance the teams performance
• Work effectively with individualsin other agencies to meet patients needs
• Effectively manage own time,workload and resources

Communication:

The post-holder should recognise the importance ofeffective communication within the team and will strive to:

• Communicate effectively with otherteam members
• Communicate effectively withpatients and carers
• Recognise peoples needs foralternative methods of communication and respond accordingly

Contributionto the Implementation of Services:

The post-holderwill:

• Apply Practice policies, standardsand guidance
• Discuss with other members of theteam how the policies, standards and guidelines will affect own work
• Participate in audit whereappropriate

Person Specification

Qualifications

• GCSE standard
• Good numeracy and literacy skills (Maths & English GCSE A to C)
• NVQ 2 or above in Health Care

Experience

• Previous experience in a Health Care setting / NHS
• Knowledge and understanding of the Health Care Assistant Role
• Ability to self-motivate, organise and prioritise own workload
• Good interpersonal skills and the ability to communication with a diverse range of people
• Aware of accountability within role
• Excellent organisational skills
• Working knowledge of IT systems and the ability to use email / internet
• Use of SystmOne

Skills

• Clinical skills - Phlebotomy
• Accuracy and attention to detail
• Keyboard and computer skills
• Able to work as part of team

Personal Attributes

• Understanding, Acceptance and Adherence of the need for strict confidentiality
• Confident and able to work under pressure
• Enthusiastic and self-motivated
• Able to work in a changing environment
• Conscientious and committed
• Pleasant and articulate
• Sense of humour
• Own transport and full driving licence
• Flexibility around working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Operations Manager (Services / Facilities)