Health and Wellness Sales Advisor

Boots; Sunderland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness retailer is seeking a Health and Wellness Sales Advisor in Sunderland. This role focuses on providing expert advice and personalized customer service, helping clients discover health solutions. No previous experience is required, as full training will be provided, including a Healthcare Training Programme at NVQ2 level. Successful candidates will enjoy a supportive and inclusive work environment with various benefits, including employee discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Passion for health and wellness.
• Ability to engage with customers.
• Self-motivated and sales-driven.
• Proactive in learning about new products.

Responsibilities

• Support health and wellness brands with expert advice.
• Understand customer needs and offer solutions.
• Maintain store appearance and stock levels.
• Complete Healthcare Training Programme.

Skills

Enthusiasm for health and wellness

Warm and approachable manner

Sales-driven with customer focus

Team player

Digitally savvy

Education

Prepared to complete a Healthcare Training Programme (NVQ2)

Job description

The salary for this role is 12.98 and up to 14.36 across selected locations within London. No previous experience required & full training will be provided

Do you have a passion for health wellness and making a difference

If you enjoy connecting with people building trust naturally and helping them find exactly what they need this could be the role for you. As a Health and Wellness Sales Advisor you'll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing.

You'll be on the shop floor creating personalised experiences sharing expert advice and helping customers discover solutions that really work for them - all while supporting sales through genuine feel-good service. You'll receive full training and the opportunity to complete our Healthcare Training Programme giving you the skills to thrive.

Whether customers are seeking relief guidance or ways to boost their wellness routines you'll play a vital role in helping them feel healthier happier and more confident in their choices.

About the role

• Reporting to the Assistant Manager you'll support all health and wellness brands giving expert unbiased advice to ensure customers get the best experience every time.
• You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products including our in-store and Online Doctor services referring to the dispensary or pharmacist where needed.
• This is an interactive people-focused role - you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs.
• This is a sales-based role but it's all about team success no competitive performance-based commission here.
• Well support you to complete a Healthcare Training Programme at NVQ2 level.
• We're proud of our stores so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked cleaned and tidied throughout the day.

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

• Enthusiasm and passion for all things health and wellness
• A warm approachable manner and confident to start conversations with customers
• Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic.
• Self-motivated sales-driven and focused on delivering a great customer experience
• A team player that loves to contribute to the team and stores success
• Digitally savvy and comfortable embracing technology and the omni-channel offering
• Proactive in your approach to learning about new products and services helping to deliver a seamless and holistic health and wellness experience.
• Prepared to complete a Healthcare Training Programme (NVQ2)

It would be great if you also have

These are desirable skills or experience and are not essential so we would welcome applications from candidates that don't match these additional criteria :

• Experience working towards sales targets
• Experience in a healthcare or wellness setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity / paternity / adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free 24 / 7 counselling and support through TELUS Health our Employee Assistance Programme.

Why Boots

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.

Whats next

If your application is successful you'll be invited to an in-store interview within the next 14 days.

Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.