Head Veterinary Receptionist

Pets at Home; Wilmslow; On-site; GBP 10,000 - 40,000; Part time

Job summary

An award-winning veterinary practice in Wilmslow seeks a Head Receptionist to oversee the reception team and provide exceptional service to clients. This part-time role requires excellent customer service skills and the ability to manage the reception team effectively. The position offers a wage of £14.50-£15.50 per hour, as well as benefits like discounts and career development opportunities.

Benefits

20% discount at Vet Group and Pets at Home

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Previous receptionist experience in a veterinary practice preferred.
• Previous admin experience is a must.
• Ability to build strong relationships with clients.

Responsibilities

• Oversee the reception team and manage admin duties.
• Provide exceptional service and care to clients and pets.
• Manage team rota, holiday requests, and conduct appraisals.

Skills

Customer service

Computer literacy

Team management

Job description

We’re looking for Head Receptionist to provide great service in a fast-paced work environment.

We are an award winning, family run surgery situated in South Devon. We have an excellent team of 5 vets, 6 Registered Veterinary Nurses, 1 Veterinary Care assistant and a Practice Manager

What your typical day will look like:

• As Head Receptionist, you will oversee the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• You will strive to continually look for ways to improve the client journey by re‑assessing protocols and obtaining feedback from clients, while actively promoting our online presence.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day‑to‑day routines of the practice, so computer literacy is a must.
• Managing your team’s rota, holiday requests and short‑term cover
• Conducting appraisals and discussing performance as the Line Manager for your team

This is a part time vacancy, working 30 hours per week with a share of weekend work.

Previous receptionist experience in a veterinary practice would be preferred, but not essential. Previous admin experience is a must. We can offer a wage of £14.50-£15.50 per hour DOE

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension, and holiday allowance.

Please apply to Nicola Carrick RVN Practice Manager [e-mail]

Location

TQ12 3SB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!