Head Receptionist (Reception Team Leader/Manager)

Pertemps Leamington Spa; Royal Leamington Spa; On-site; GBP 30,000 - 31,000; Full time

Job summary

A healthcare service provider in Leamington Spa is seeking a Head Receptionist to lead the reception team and manage patient interactions. The successful candidate will have at least 1 year of NHS experience, along with strong organizational and leadership skills. Responsibilities include overseeing appointment bookings, handling calls, and maintaining clear communication with clinical teams. This role offers a supportive work environment with additional benefits like extra leave and a company pension.

Benefits

Additional Leave

Company Events

Company Pension

Cycle to Work

Free Parking

Wellbeing Program

Sick Pay

Qualifications

• Minimum 1 year of NHS experience is essential.
• Proven leadership or team management experience required.
• Strong organizational and multitasking skills necessary.

Responsibilities

• Lead and mentor the reception team across a 5-day schedule.
• Manage high volumes of calls and face-to-face patient interaction.
• Maintain smooth communication between reception and clinical teams.
• Coordinate rotas and provide basic HR support.

Skills

Leadership experience

Organizational skills

Interpersonal etiquette

Proficiency in clinical IT systems

Multitasking

Tools

Microsoft Office

Job description

Head Receptionist (Reception Team Leader / Manager)

Location: GP Surgery - Leamington Spa
Hours: 37 hours per week, Monday to Friday
Working Window: Between 7:45am and 6:00pm
Salary: £30,000 - £31,000 per year
Additional Pay: Performance Bonus

About the Role

We are a forward-thinking, patient-focused GP Surgery in Leamington Spa seeking a confident and compassionate Head Receptionist / Reception Team Leader to join our close-knit team. As the first point of contact for our patients, you\'ll lead by example—offering a welcoming, calm, and organised presence. You\'ll guide patients to the most appropriate clinicians, supervise a small team of five, and oversee the day-to-day operation of our busy front desk. This varied role includes managing calls, booking appointments, and handling a steady stream of administrative duties. With strong communication, computer literacy, and a professional phone manner, you\'ll inspire your team to deliver an exceptional patient experience—even when the day feels hectic.

Responsibilities

• Lead and mentor the reception team across a 5-day schedule
• Manage high volumes of calls and face-to-face patient interaction
• Oversee appointment bookings and data entry with precision
• Maintain smooth communication between reception and clinical teams
• Handle administrative duties, paperwork, and incoming documentation
• Coordinate rotas and provide basic HR support
• Uphold a calm, positive environment under pressure

Experience & Skills Required

• Minimum 1 year of NHS experience (essential)
• Proven leadership or team management experience
• Strong organisational and multitasking skills
• Excellent phone and interpersonal etiquette
• Proficiency in clinical IT systems and Microsoft Office

Benefits

• Additional Leave — Extra days off to recharge
• Company Events — A supportive, social atmosphere
• Company Pension — Secure retirement planning
• Cycle to Work — Reduce your carbon footprint
• Free Parking — On-site parking available
• Wellbeing Program — Mental and physical health support
• Sick Pay — Paid time off when needed
• Schedule — Day shift, Monday-Friday

If you\'re ready to take the lead in a warm and dedicated healthcare setting, apply now and make a real difference to our patient community