Head Receptionist

Gaucho; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A high-end restaurant group in Glasgow is seeking an experienced Head Receptionist to join their team. The ideal candidate will have previous experience in a similar role, demonstrate strong leadership skills, and possess a warm, welcoming personality. Responsibilities include managing staffing levels, optimizing restaurant capacity, and ensuring effective communication within the team. This role offers various benefits, including discounts and career development opportunities within the hospitality sector.

Benefits

50% off your bill at all Gaucho and M Restaurants

Industry Apprenticeship opportunities

Cycle to work scheme

Access to employee discounts platform

Training in the Rare L.A.B

Staff food for breakfast and lunch every day worked

Qualifications

• Previous experience as a Head / Senior Receptionist.
• Enthusiastic about hospitality and fast-paced working environments.
• Warm and hospitable personality.

Responsibilities

• Develop strategies to optimize restaurant capacity.
• Manage floor plans and team tasks according to service needs.
• Review adherence to systems and correct as necessary.

Skills

Leadership skills

Enthusiasm for hospitality

Ability to manage a team

Job description

Gaucho are looking for an enthusiastic and experienced Head Receptionist to join one of our Gaucho teams! The ideal Head Receptionist candidate will be passionate and want to grow within a busy, high end environment. They will demonstrate personality and warmth towards guests, and be a Gaucho ambassador. We are looking for someone with previous Head Receptionist experience, and experience managing a team.

Key Responsibilities

• To work with or develop suitable strategies & reservation that optimise restaurant capacity
• To regularly review adherence to all agreed systems and correct where necessary
• Floor plan and section management with recordable history of section allocation
• Allocate tasks to members of the team adjusting according to service requirements
• Collation of guest database through accurate records and database systems
• Staffing Levels managed including costed rotas, holiday management and productivity management
• To understand and pro-actively work towards all cover growth targets for the business

Requirements

• Previous experience as a Head / Senior Receptionist
• Enthusiasm for hospitality, and a fast-paced working environment
• A warm and hospitable personality
• Strong leadership skills

Training and Benefits

• 50% off your bill at all Gaucho and M Restaurants
• Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform
• Training in the Rare L.A.B
• Career development and training
• Staff food breakfast and lunchtime of every day worked