Head of Workforce Planning and Operations | Wimbledon AELTC

Compass Group; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading catering service provider in London seeks a Head of Workforce Planning and Operations to lead a dynamic team during prestigious events. This role requires strong leadership in managing workforce logistics, recruitment, and ensuring operational excellence. Ideal candidates will have experience in events management and a commitment to fostering a diverse and inclusive workplace. Competitive salary and benefits offered.

Benefits

Competitive salary

Diverse and inclusive workplace

Development opportunities

Qualifications

• Demonstrable experience in events and workforce management.
• Proven ability to lead and develop teams.
• Skilled at prioritising tasks and managing workloads.
• Excellent verbal and written communication.
• Competent with workforce management systems.
• Analytical and proactive in problem-solving.

Responsibilities

• Lead and develop the People Operations Team.
• Run high-volume recruitment campaigns.
• Implement initiatives for workforce satisfaction.
• Ensure accurate payroll and budget adherence.
• Manage HR issues and maintain team communication.
• Use data for workforce planning and analysis.

Skills

People management

Operational excellence

Recruitment

Workforce analytics

Communication

Problem-solving

Education

Background in events and workforce management

Tools

Workforce management systems

Microsoft Office

Payroll systems

Job description

Head of Workforce Planning and Operations | Wimbledon AELTC

Head of Workforce Planning and Operations – AELTC Wimbledon
£50,000 - £60,000 per annum + benefits

Ever wondered what it’s like to be part of the world’s most prestigious tennis tournament? Levy is the driving force behind the legendary food and drink experience at The Championships, Wimbledon, and we want YOU to be part of it!

As the official catering partner of the All England Lawn Tennis Club (AELTC), we deliver world-class hospitality to over 450,000 guests each year. From luxurious fine dining in the Members’ Clubhouse to buzzing food courts and VIP lounges, our team of 2,200 catering staff and 355 chefs craft unforgettable culinary moments at 51 kitchens and 27 restaurants across the grounds.

Purpose of the Role:

Behind the magic of The Championships, Wimbledon, is a workforce of thousands — a team that flexes, scales, and delivers world-class hospitality at one of the most prestigious sporting events in the world. Levy is proud to be the team behind the scenes, and we’re looking for a Head of Workforce Planning and Operations to lead and inspire this extraordinary workforce.

This role requires a highly skilled manager of people and operations, someone who thrives on leading large, variable teams in a fast-paced, event-driven environment. You’ll combine strategic vision with operational expertise to ensure every individual is motivated, supported, and empowered to deliver excellence.

Key Responsibilities:

• Lead People Operations Team: Manage, develop, and coach the team; oversee rotas, compliance, and operational excellence.
• Recruitment & Onboarding: Run high-volume campaigns to attract and onboard thousands of casual team members.
• Retention & Engagement: Implement initiatives to enhance workforce satisfaction, well-being, and motivation.
• Talent & Succession Planning: Identify high-potential team members, lead development programmes, and ensure leadership continuity.
• Resource Planning & Deployment: Align staffing levels with operational demands and optimise workforce productivity.
• Payroll & Labour Oversight: Ensure accurate payroll and adherence to labour budgets for casual staff.
• Employee Relations & Communication: Manage HR issues, maintain clear communication channels, and foster a positive team culture.
• Workforce Analytics & D&I: Use data to inform decisions, track key metrics, and champion diversity and inclusion initiatives.

Requirements:

• Demonstrable Experience: Ideally from an events and workforce management background, capable of working in a high energy, fast moving environment.
• Leadership & Team Management: Proven ability to lead, mentor, and develop teams, including taking charge in management’s absence.
• Organisational Skills: Skilled at prioritising tasks, managing workloads, and meeting deadlines efficiently.
• Communication: Excellent verbal and written communication with staff, management, and external stakeholders.
• Technical Proficiency: Competent with workforce management systems (e.g., Ubeya, Taletfunnl), Microsoft Office, payroll systems, and possesses a commercial mindset.
• Problem-Solving: Analytical and proactive in identifying issues, implementing solutions, and handling sensitive situations discreetly.

Personal Attributes:

• Attention to Detail: Ensures accuracy, compliance, and adherence to policies.
• Integrity & Confidentiality: Maintains high ethical standards with sensitive information.
• Adaptability: Thrives in dynamic environments and changing priorities.
• Customer Service Orientation: Committed to delivering professional and supportive service to all stakeholders.

Who are Levy? Levy, part of Compass Group, is known for delivering exceptional food, drink, and hospitality experiences at venues such as Wimbledon, Twickenham, and Tottenham Hotspur. We focus on sustainability, diversity, and inclusion, using sustainably sourced ingredients and providing outstanding service. We are committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.