Head of Technical Support - Hybrid Leadership & Growth

4M Recruitment; England; Hybrid; GBP 75,000 - 87,000; Full time

Job summary

A leading software and systems service provider in the United Kingdom is seeking a Head of Technical Support to lead and enhance their technical support function. This role involves managing a large team, ensuring excellent customer service, and driving continuous improvement. The ideal candidate will have extensive leadership experience in a technical support environment and proficiency in JIRA. The salary range for this position is £75,000 to £87,000 per year, plus benefits, including a bonus.

Benefits

Bonus

Flexible work model (2-3 days office, 2-3 days home)

Qualifications

• Extensive leadership/management experience in a technical support environment.
• Knowledge of support tools and best practices.
• Experience in a fast-paced environment.

Responsibilities

• Lead and grow the technical support function.
• Manage a large team and ensure excellent customer service.
• Develop processes and tools for continuous improvement.

Skills

Leadership in technical support

Proficiency in JIRA

Experience in fast-paced environments

Technical support experience

Experience in service-based environments

Experience in Distribution, Logistics or Warehouse Management

Job description

A leading software and systems service provider in the United Kingdom is seeking a Head of Technical Support to lead and enhance their technical support function. This role involves managing a large team, ensuring excellent customer service, and driving continuous improvement. The ideal candidate will have extensive leadership experience in a technical support environment and proficiency in JIRA. The salary range for this position is £75,000 to £87,000 per year, plus benefits, including a bonus.