Head of Support Team (Yorks & Humber)

Barclays UK; Sheffield; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading financial institution in the UK is seeking a Head of Support Team to lead and develop a team of Associate Bankers. This role requires strong leadership skills and the ability to build high-performing teams. You will collaborate with business banking stakeholders to ensure excellent client outcomes while driving change and improvement. Ideal candidates will have experience in forging strong internal networks and be adept at managing stakeholder relationships. This position is based in Sheffield or Leeds.

Qualifications

• Experience in implementing and communicating change.
• Experience in influencing stakeholders.
• Desirable skills in planning and organising.

Responsibilities

• Direct leadership, performance, coaching of Associate Bankers.
• Collaboration with stakeholders to support ABs in fulfilling Credit requirements.
• Implement best-in-class service culture to enhance customer outcomes.

Skills

Experience in building high performing teams

Strong internal network

Stakeholder management

Change management

Job description

Overview

Join us as The Head of Support Team, where you will be heading up the support team in Leeds and South Yorkshire & Humber area. You will identify, anticipate & satisfy client & colleague support needs profitably across the 5Cs within their defined geographical area. Collaborating with area Business banking or Corporate banking stakeholders to support their teams across markets to achieve & exceed their business plans. Responsibility for the direct leadership, performance, coaching & development of Associate Bankers whilst optimising the Associate Bankers (AB) roles and responsibilities. This role exists in Barclays UK (BUK) and Corporate & International (C&I).

To be successful in this role you will have:

• Experience in building and maintaining high performing teams delivering results via empowering and motivating others.
• Strong internal network & stakeholder management
• Experience in implementing, managing and communicating change
• Experience in influencing and strong stakeholder management

Desirable skills include:

• Planning & organising
• Stakeholder Management and Building Relationships
• Driving Continuous Improvement & Innovation
• Change Management
• Leading and Developing others

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in Carver Street, Sheffield or Park Row, Leeds.

Purpose of the role

To direct leadership, performance, coaching & development of Associate Bankers whilst optimising the Associate Bankers (AB) roles and responsibilities.

Accountabilities

• Training, development & communication to ensure up to date understanding of new and existing client solutions & processes, contributing to the flow of client solutions through t..
• Resource requirements in line with the national vision and enabling a high-performance environment demonstrating flexibility and consistency for colleagues utilising the performance development framework.
• Collaboration with stakeholders to support ABs in their fulfilment of Credit requirements including pricing to achieve great customer outcomes.
• Enables Barclays to make a positive impact on the environment and the communities we serve by supporting the delivery of outcomes that build long term relationships and enhance our reputation.
• Follow, improve and strengthen controls wherever possible, working collaboratively across teams to proactively identify and manage risks, including when risks change, or escalation is required.
• Implementation of best-in-class service culture to enhance great customer outcomes. Develops and maintains an active stakeholder map ensuring productive cross sector relationships across Barclays.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.