Head of Reservations — Luxury Hotel Growth & Leadership

Chatham Inn; Bala; On-site; GBP 125,000 - 150,000; Full time

Job summary

A luxury country house hotel in the UK is seeking an experienced Head of Reservations to lead the reservations department. This role involves overseeing all accommodation, dining, and event reservations, ensuring exceptional service, accuracy, and coordination across departments. The ideal candidate will have a background in a luxury hotel environment with strong leadership and analytical skills. Competitive salary and benefits include onsite parking and generous employee discounts.

Benefits

Meals on duty

Onsite parking

Generous employee discounts

Qualifications

• Proven experience in a senior reservations or revenue management role within a hotel or hospitality environment.
• Strong knowledge of hotel reservation systems and practices.
• Excellent communication skills for handling complex guest enquiries.

Responsibilities

• Lead and manage the reservations team, setting performance standards.
• Ensure efficient booking processes for guests across all channels.
• Monitor booking trends and support pricing strategies to optimize revenue.

Skills

Leadership

Organisational skills

Analytical skills

Communication skills

Proactive problem-solving

Education

HND / Degree in Hospitality Management

Diploma in Hospitality, Tourism or Hotel Operations

Tools

Hotel reservation systems

Microsoft Excel

Job description

A luxury country house hotel in the UK is seeking an experienced Head of Reservations to lead the reservations department. This role involves overseeing all accommodation, dining, and event reservations, ensuring exceptional service, accuracy, and coordination across departments. The ideal candidate will have a background in a luxury hotel environment with strong leadership and analytical skills. Competitive salary and benefits include onsite parking and generous employee discounts.