Head of Reservations

Executive Office - The Landmark London; City of Westminster; On-site; GBP 125,000 - 150,000; Full time

Job summary

A prestigious hotel in Westminster is seeking a Director of Central Reservations to join their team. This role involves managing reservations systems, updating procedures, and ensuring smooth operations across properties. The ideal candidate will have experience in hotel operations and up-selling techniques. Competitive salary and extensive benefits, including training and development support, are offered. If you have a passion for hospitality and meeting customer needs, apply today to join a thriving team!

Benefits

Pension with contributions

50% discount in restaurants and Spa

Free meals on duty

Complimentary stay after probation

Access to private medical insurance

Employee Assistance Programme

Qualifications

• Experience with reservations management systems and hotel booking platforms.
• Strong organizational and leadership skills.
• Ability to provide excellent customer service and hospitality.

Responsibilities

• Manage reservations systems for maximum booking efficiency.
• Update standard operating procedures across properties.
• Monitor room availability and ensure inventory balance.
• Implement up-selling programs to meet revenue targets.

Skills

Reservations management systems

Hotel operations knowledge

Up-selling techniques

Team leadership

Tools

PMS

Opera

Revinate

SynXis

Job description

Enrich the Journeys of our People and our Guests as our Director of Central Reservations!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Benefits

Salary: Competitive

• Pension with contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Free meals on duty
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Director of Central Reservations, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• Configure, utilise and manage the reservations management systems (i.e. PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.
• Ensure the standard operating procedures (SOP’s) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.
• Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and taken an immediate action by contacting relevant vendor if any issue arises.
• Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale.
• Implement and maintain effective up-selling program ensuring all opportunities are captured including up-selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.

Why Join Us

• One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.

Compensation: Competitive salary