Head of Property Services

Churchill Estates Management Ltd; Ringwood; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading property management firm seeks a Head of Property Services based in Ringwood, UK. The role requires both strategic oversight and operational involvement in property management for over 220 developments. The ideal candidate will possess a strong background in leading property improvements, managing teams, and ensuring high-quality service delivery. Candidates should be educated to HNC/degree level, preferably with a professional qualification in construction. Competitive salary, company car options, and extensive travel are included in this role.

Benefits

Company Car or Cash for Car

Excellent colleague benefits

Qualifications

• Proven track record of leading property improvements and major works programmes.
• Ability to manage a team of diverse professionals effectively.
• Highly efficient and organised with disciplined project management skills.

Responsibilities

• Operate at a strategic level while managing operational aspects related to property.
• Oversee planned and reactive maintenance works across a national portfolio.
• Manage relationships with contractors and suppliers to ensure quality and value.

Skills

Leadership in property improvements

Project management

Communication with stakeholders

Understanding of property management

Education

HNC / degree level or equivalent

Professional qualification in construction (RICS or CIOB)

Job description

• Job title : Head of Property Services
• Location : Based out of Ringwood, with extensive travel across sites
• Hours : 37 per week, Monday to Friday
• Package : Competitive salary, Company Car or Cash for Car and excellent Colleague benefits

About the role

The Head of Property Services will operate at a strategic level, but will also be required to get involved operationally. It is anticipated that the role will increase in line with our continued growth, therefore this is a great opportunity for someone who is currently a Senior Manager or Head of department with aspirations to become a Director of Property Services.

The position works in collaboration with our operational teams, and you will ensure that all property related matters are dealt with in a cohesive, timely and efficient manner, keeping all parties informed.

The property services develop, implement, and maintain property management policy, processes and procedures. With the support of your team, you will oversee planned and reactive maintenance works across our portfolio of over 220 retirement developments, nationally.

As Head of Property Services, you will be responsible for Asset Management and planning, and will have the opportunity to help steer and shape the new asset management database.

You will take overall responsibility for the national and regional contractor, sub‑contractor and supplier agreements to ensure exceptional quality of work and value for money. Not only that but you will provide advice and guidance on emergency works and management information in respect of property maintenance costs to help inform future service charge budgets and planned maintenance schedules to enhance service levels for Owners.

The role will require you to manage a team of which include Building Surveyors, Contracts Manager and Property Services Administration.

About you

You will already be operating as a Senior Manager or Head of Department and will have a proven track record of leading property improvements and major works programmes across a portfolio of leasehold properties.

It’s essential that you have the skills and experience to bring a newly formed team together, and continue to look at ways to improve current practices to improve efficiencies and departmental performance.

It goes without saying you will be highly efficient and organised, bringing with you a sense of discipline and project management, and you will thrive in a busy environment.

It is essential that you are able to ensure that programmes are scoped and delivered in a timely manner, managing internal stakeholders, third parties and owners expectations through a variety of communication channels. At the same time, understanding the business priorities and delivering against them.

You will have an appreciation of the impact property services will have on the operational teams and the critical need to deliver a high-quality service to our owners at all times is an essential element to business strategy.

You will have a full understanding of property management, and you will demonstrate excellent knowledge of construction, and legislative changes. Ideally you will be educated to HNC / degree level or equivalent and will also hold a professional qualification in construction such as RICS or CIOB.

About us

Churchill Estates Management is a wholly owned subsidiary of Churchill Retirement Plc. The business has grown year on year since launching in 2006 and we now manage more than 220 retirement developments, 9,000 apartments, supporting over 11,000 retired people nationally.

Our Head Office, based in Ringwood, provides vital centralised services in support of our retirement developments who in turn are supported by a team of experienced Regional and Area Managers, right across the UK.

In addition, we provide an emergency call service for our Customers through Careline Support Limited, a wholly owned subsidiary of CEM.

Our service is about so much more than simply buildings and facilities management, we provide an enhanced lifestyle for our homeowners in their retirement. You will find all Colleagues of CEM extremely passionate about this, and we go above and beyond to ensure our customers enjoy their retirement, and their loved ones have peace of mind.

We are an ambitious and innovative company who have a clear growth strategy for the years ahead. Our Vision is to be the best property management company in the UK.

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