Head of Policy & Technical (Pensions)

Capita; United Kingdom; Remote; GBP 65,000 - 85,000; Full time

Job summary

A leading UK pension firm seeks a Head of Policy and Technical to lead a team delivering high-quality service concerning the Civil Service Pensions Scheme. Responsibilities include managing technical issues, liaising with the Cabinet Office, and ensuring compliance with regulations, all while fostering a collaborative team environment. Candidates should have strong pensions technical knowledge, leadership experience, and a track record of managing external relationships.

Benefits

Company matched pension

Life assurance

Fully paid maternity, adoption, and shared parental leave

Paternity pay

Qualifications

• Understanding of Civil Service pension schemes and tax legislation.
• Ability to implement improvements based on root cause analysis.
• Experience managing team capacity through management information.

Responsibilities

• Lead on policy and technical issues related to pensions.
• Manage member casework and support the Complaints Team.
• Work closely with the Cabinet Office for policy drafting.

Skills

Pensions Technical knowledge

Ability to drive changes

Leadership and motivation

Client relationship management

Experience with project teams

Training development

Job description

Overview

We have an opportunity to join our team as a Head of Policy and Technical for Civil Service Pensions Scheme. You will lead and develop a team of technical consultants with aim to deliver high quality service to the Cabinet Office, employers, members, internal operational teams and external stakeholders. The objective of the Policy & Technical Team is to support that the administration of the Civil Service Pension Scheme (CSPS) complies with all existing legislation, regulations, and instructions from government bodies. This will involve the proactive identification of issues, horizon scanning and the supporting in the implementation of policy changes affecting the CSPS. The role will include taking responsibility for key internal and external relationships, and reporting to the Cabinet Office. You will be a member of the Policy & Technical Working Group, providing advice, guidance and information on pensions technical issues.

What you’ll be doing

• Lead and be the main point of contact for policy & and technical issues, changes to legislation or announcements, including the Cabinet Office policy team, HMT, HMRC, the Pensions Regulator, and other public service pension schemes.
• Work effectively with key operational teams for technical delivery.
• Management of member casework and Cabinet Office technical referrals.
• Supporting the Complaints Team with Pensions Ombudsman cases, MP and Cabinet Office escalations.
• Support Cabinet Office with policy drafting; policy input into stakeholder and website materials, correspondence with regulatory bodies and scheme stakeholders.
• Drafting of relevant content for inclusion in client service delivery reporting.
• Ensure Team adherence to Quality Management Systems, compliance with relevant regulations and Capita policies and reporting of breaches.
• Ensure internal and external policy and policy queries are managed efficiently and prioritised to minimise any service impact, wherever possible.
• Plan in advance and identify key risks, liabilities, and mitigations. Maintain a forward view of known or potential changes (horizon scanning) and work with the Change Team and other teams to ensure awareness of and readiness for upcoming changes.
• Identify and implement improvement opportunities (via business change requests).
• Input proactively and constructively into senior management meetings, team objectives and strategy.
• Support with impact assessments and proposals where technical input is required and/or Team resources are being requested.
• Represent the business externally and positively e.g. professional body events and other channels as appropriate.
• Embed a colleague-first delivery model and be the key escalation point for Team colleagues on complex work to support development, orderly succession, efficiency, and quality.

What we’re looking for (all essential)

• Pensions Technical knowledge with Civil Service Pensions Schemes and able to understand and interpret pensions and tax legislation.
• Able to drive changes and improvements through lessons learned and root cause analysis.
• Able to lead, motive and organise a team and able to plan capacity in the team through MI and reporting.
• Able to manage relationships with the client and be the key point of contact in technical matters.
• Experience working with project teams and contributing technical advice and identifying and controlling risks.
• Experience developing training needs in the team to address knowledge gaps.

This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.

The security clearance guidance can be found at: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and support the success of the team. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.

• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!

What we hope you’ll do next

Choose “Apply now” to fill out our short application, so that we can learn more about you.

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. Also Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work

#LI remote

Location

Home-Based - GBR United Kingdom

Time Type

Full time

Contract Type

Permanent