Head of Organisational Delivery

Supporting Futures Consulting Ltd; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A charity organization is looking for a Head of Organisational Delivery based in London. This role involves providing oversight of all organisational processes and ensuring effective reporting. Candidates should have experience in contract management and overseeing senior staff, along with strong financial awareness. The position demands excellent communication skills and the ability to manage multiple priorities. This is a full-time role requiring on-site presence in London, with a pay of £26ph PAYE or £33ph umbrella.

Qualifications

• Experience in organisational operations, contract management or delivery oversight in a charity or public service.
• Strong financial awareness with experience in grant / contract reporting.
• Calm, pragmatic and solutions-focused, with strong follow-through.

Responsibilities

• Provide senior organisational oversight across all stalking services.
• Oversee and line manage Interim Services Manager to deliver high-quality services.
• Work directly with the CEO to drive organisational performance.

Skills

Organisational operations

Contract management

Grant reporting

Relationship building

Organisational skills

Problem-solving

Job description

Role : Head of Organisational Delivery

Based : Vauxhall

Rate : £26ph PAYE / £33ph umb

Start Date : ASAP

Duration : Until 1st May 2026

Hours : 35 hours Monday to Friday 9am – 5.00pm on site every day

Overview

Our client, a specialist stalking charity, is looking for a Head of Organisational Delivery to provide a full oversight of organisational systems, processes, infrastructure, and ensure reporting requirements are functioning effectively to enable high-quality services across multiple contracts and, across the organisation.

Synopsis of duties

• Provide senior organisational oversight across all stalking services.
• Oversee and line manage Interim Services Manager to deliver high-quality services across multiple contracts.
• Work directly with the CEO to drive organisational performance and delivery.
• Hold responsibility for organisational KPIs, delivery of milestones, reporting cycles, and performance frameworks.
• Maintain organisational-level awareness of risks and elevate appropriately.
• Lead and drive organisation-wide delivery projects (e.g. mobilisation of new contracts, systems improvements, organisational changes).
• Coordinate organisational timelines, actions, and cross‑team implementation.
• Implement organisational improvements and ensure they are embedded into practice.
• Monitor progress and ensure actions across teams are completed.
• Maintain oversight of contract and grant delivery across services.
• Ensure reporting deadlines, KPIs, compliance and commissioner expectations are met.
• Lead organisational monitoring processes, including collection and analysis of performance data.
• Coordinate contract variations, compliance requirements, and commissioner requests.
• Oversee all organisational systems, tools, administrative processes, and operational frameworks.
• Ensure the organisation has the infrastructure required for service delivery (IT access, systems, practical resources).
• Lead improvements to organisational governance, processes, and workflows.
• Ensure organisational policies and procedures are robust, up to date, and operationalised across the organisation.
• Act as senior organisational contact for commissioners, funders, and external partners on delivery matters.
• Attend operational-level contract and partnership meetings.
• Provide clear organisational updates on performance, delivery, reporting and compliance.
• Ensure follow-up actions and commitments are completed.
• Oversee organisational compliance including GDPR, Information Governance, audit readiness, evaluation and reporting.
• Ensure organisational risks and compliance issues are monitored and scaled.
• Coordinate audits, monitoring visits and commissioner assurance requirements.

Essential Requirements

• Experience in organisational operations, contract management or delivery oversight in a charity or public service.
• Experience supporting or overseeing managers or senior staff.
• Strong financial awareness with experience in grant / contract reporting.
• Ability to manage organisational-level delivery, deadlines and reporting cycles.
• Experience implementing organisational improvements or systems.
• Strong communicator able to build relationships with commissioners and external partners.
• Calm, pragmatic and solutions‑focused, with strong follow‑through.
• Excellent organisational skills, able to juggle multiple priorities.
• Able to work full‑time on‑site in London during the initial mobilisation period.
• DBS on update service or dated within the last 12 months.
• Car driver.