Head of Operations - Tanker Services

Adler & Allan Ltd; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading environmental services firm in Greater London is seeking a Head of Operations for Tanker Services. In this role, you will oversee operations, ensure compliance with ISO standards, and lead multidisciplinary teams while fostering client relationships. The position requires excellent problem-solving abilities and experience in a regulated environment. We offer competitive salary, benefits, and opportunities for training and career growth in a company dedicated to environmental protection.

Benefits

Enhanced maternity, paternity and adoption pay and leave

Company pension

Life assurance scheme (x4 salary)

Medicash Plan

Refer a friend scheme

Employee assistance programme

Competitive annual leave plus bank holidays

Training and career progression opportunities

Qualifications

• Extensive experience in the water, drainage, or construction industry.
• Proven experience leading multi-disciplinary teams.
• Experience working in a regulated environment.
• Demonstrable experience in solving complex problems.
• Excellent communication skills at all levels.
• Ability to manage multiple priorities.

Responsibilities

• Oversee service-line operations ensuring efficient delivery.
• Ensure compliance with ISO standards and conduct audits.
• Manage operations managers and field crews.
• Review scheduling and compliance of fleet equipment.
• Maintain client relationships and oversee service agreements.
• Develop meaningful relationships and grow contracts.

Skills

Leadership

Problem solving

Interpersonal communication

Organizational skills

Job description

Head of Operations- Tanker Services

Wellington

Permanent, full-time

Competitive salary + car allowance + Bonus plus benefits

Exciting opportunity to join us here at Oneline. Due to growth, we are looking for a Head of Operations- Tankering where you will be responsible for tactical planning, coordination, and performance management of operational teams in the tankering and deep suction service lines.

Operations Management :

Oversee relevant service-line operations (e.g. cleansing, CCTV, tankering, tank cleans, confined space entry).

Ensure service delivery is completed efficiently, on schedule, and within budget.

Regulatory and Quality Compliance :

Ensure operations follow ISO standards (e.g., ISO 14001 for Environmental Management, ISO 45001 for Health & Safety).

Conduct audits and reviews of operational procedures, waste handling, and environmental impact.

Team & Resource Leadership :

Manage and lead operations managers, supervisors and field crews.

Lead training, recruitment, and performance evaluations.

Fleet & Equipment Oversight :

Review scheduling and compliance of tankers & deep suction units

Lead on optimisation of vehicle and plant uptime through preventive maintenance planning.

Client Relations & Reporting :

Maintain key client relationships, oversee SLAs, and produce operational reports.

Adequately resolve any escalated service issues.

Revenue Generation :

Develop positive, meaningful relationships with new and existing customers

Generate growth in existing contracts

Support the wider team in generation of new opportunities

Close liaison with counterparts in Group to recognise wider opportunities

Accurate revenue and cost reporting

Contribute to annual budget setting and investment requirements

About you :

Extensive experience of the water, drainage, construction industry or similar

Proven experience leading multi-disciplinary teams

Experience of working within a highly regulated and compliance driven environment

Demonstratable experience of complex problem solving

Excellent interpersonal and communication skills at all levels

Highly organised and able to manage multiple priorities

What we can offer you :

Enhanced maternity, paternity and adoption pay and leave

Company pension

Life assurance scheme (x4 salary)

Medicash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants

Refer a friend scheme

Employee assistance programme (access to GP appointments and mental health support)

Competitive annual leave plus bank holidays

Training and career progression opportunities

About us :

At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear : safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.