Head of Operations & Service Delivery

CYS Group; Coleshill CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading operations firm in the United Kingdom is seeking a Head of Operations to oversee and manage all operational activities. This role involves ensuring high-quality service delivery, compliance with industry standards, and achieving business objectives. Key responsibilities include financial management, team leadership, customer satisfaction, and strategic planning. The ideal candidate will have substantial experience in operational roles, particularly within the FM, M&E, or security sectors, and possess relevant qualifications.

Qualifications

• Proven experience in a senior operational role within FM, M&E, Business Services, Electrical or Fire & Security sectors.
• Strong knowledge of UK compliance standards and industry regulations.
• Expertise in managing contracts including mobilisation and project management.
• Strong motivational traits and evidence of managing small teams.

Responsibilities

• Lead and manage all operational activities to ensure high-quality service delivery.
• Drive continuous improvement in processes and service delivery.
• Ensure compliance with industry standards and regulations.
• Control operational budgets and provide accurate forecasting.

Skills

Leadership

Contract management

Customer service focus

Communication skills

Team development

Commercial acumen

Education

Relevant technical or management qualifications (e.g., NVQ, IOSH, Prince2)

Job description

A leading operations firm in the United Kingdom is seeking a Head of Operations to oversee and manage all operational activities. This role involves ensuring high-quality service delivery, compliance with industry standards, and achieving business objectives. Key responsibilities include financial management, team leadership, customer satisfaction, and strategic planning. The ideal candidate will have substantial experience in operational roles, particularly within the FM, M&E, or security sectors, and possess relevant qualifications.