Head of Operations

HW Interim Solutions; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A care sector leader in the UK is seeking a Head of Operations for a 12-month appointment. The individual will be responsible for overseeing performance, quality, and growth across a multi-site care operation. Ideal candidates will have significant experience in leading operational teams and a background in the care sector, demonstrating a strong grasp of care regulations. This role demands strong leadership skills and the ability to ensure high-quality service delivery, making a positive impact on the care environment.

Qualifications

• Demonstrated experience in leading multi-site operations.
• Background in the care sector or equivalent regulated sector.
• Strong understanding of care regulations and inspection standards.

Responsibilities

• Lead the performance and quality of a multi-site care operation.
• Build and develop a high-performing regional management team.
• Ensure compliance and quality performance across the region.

Skills

Leadership in multi-site operations

Regulatory compliance knowledge

Budgeting and performance management

High-quality service delivery

Job description

HW Interim Solutions are looking to engage a Head of Operations for a 12 month appointment within the Health & Social Care Sector.

The business requires a senior operational leader to take full accountability for the performance, quality and growth of a large, multi-site care operation.

Key Responsibilities:

• Lead end-to-end regional operations, ensuring consistent, high-quality service delivery.
• Build, lead and develop a high-performing regional management team.
• Monitor and improve regional performance against customer, quality, people and financial KPIs.
• Drive regulatory compliance and quality performance across the region.
• Develop and deliver a regional business plan aligned to wider business strategy.

Experience:

• Proven experience in leading managers within a multi-site business
• Background in the care sector or a closely related regulated sector.
• Strong knowledge of care regulations with a track record of achieving Good or Outstanding (or equivalent) inspection outcomes.
• Commercial and financial acumen, including budgeting and performance management.

Please note, we are looking to speak with candidates that will be available to start within the coming weeks.

How to Apply: If you would like to apply for this position, please submit an up-to-date copy of your CV that supports the criteria set out above. Due to the high volume of applications we are currently receiving for roles, we will only contact candidates who meet the required criteria to discuss the role further.