Head of Operations

Mitie; Coventry; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading facilities management provider is seeking a Head of Operations (Shift) at University Hospital Coventry. This role involves enhancing patient care through effective management of FM services and compliance with healthcare regulations. The ideal candidate will have extensive experience in FM estates services within healthcare settings, a relevant degree, and strong leadership skills. Competitive benefits and a focus on personal development make this an exciting opportunity.

Benefits

Flexible lifestyle benefits platform

Access to high street discounts

Enhanced pension contributions

Cycle-to-work scheme

Qualifications

• Bachelor's degree in relevant field required.
• Experience in a complex health environment is essential.
• Knowledge of medical gas and ventilation systems is crucial.

Responsibilities

• Enhance performance of estates shift teams.
• Implement personalized development plans.
• Manage budget expenditures effectively.

Skills

Extensive experience in FM estates services

Strong understanding of Health Building Notes (HBNs)

Knowledge of engineering systems in healthcare

Leadership and team management

Education

Bachelor’s degree in Building Services Engineering or mechanical / electrical engineering

Membership in professional bodies (IMechE or CIBSE)

Job description

Better places, thriving communities.

Help our Mitie team deliver with Pride and Purpose.

Role: FM Head of Operations (Shift)

Exciting Opportunity: Head of Operations (Shift) at University Hospital Coventry

Join us as the innovative Head of Operations (Shift) and spearhead our FM estates service! In this crucial role, you will enhance patient care and experience, ensuring our facilities not only meet but exceed expectations. Your commitment to excellence will play a vital part in creating a positive healthcare environment.

Ideal Candidate

We are looking for a candidate with extensive experience in FM estates services, particularly in healthcare settings. A strong understanding of Health Building Notes (HBNs) and Health Technical Memorandums (HTMs) is essential. You'll oversee reactive and planned maintenance, ensuring timely completion within budget and to the highest quality standards.

As a key senior leader, you will guide estates shift operations and future service planning while ensuring compliance with legislative and healthcare requirements. You may also act as a deputy for the Director of Estates as needed.

Key Responsibilities

Enhance the performance of estates shift teams through effective leadership and a commitment to excellence and a ‘right first-time’ approach. Implement personalized development plans via Staff Development Reviews and cultivate innovation to boost efficiency and quality. Provide expert advice for lifecycle works and capital projects while engaging external consultants and participating in project boards for large-scale initiatives. Proactively manage budget expenditures and ensure service contracts provide optimal value. Foster a culture of continuous improvement by networking with other Mitie FM sites, conducting audits, and implementing supportive IT systems. Communicate effectively with regular reports for the Director of Estates and through collaboration with other Mitie Directors, while coordinating incident reporting to ensure seamless information flow.

Experience required

• A bachelor’s degree in a relevant field such as Building Services Engineering or mechanical / electrical engineering; membership in professional bodies like IMechE or CIBSE is desirable.
• Extensive hard FM assets and services in a complex health environment.
• Strong knowledge of engineering systems in healthcare, including medical gas and ventilation systems.
• Familiarity with Health Technical Memorandum standards related to the design, construction, and maintenance of healthcare facilities.
• Previous experience as an Authorised Person within NHS guidelines is preferable.

Join us in making a difference in patientcare and experience at University Hospital Coventry!

Proudly we make a positive difference to millions of people.

Join our Mitie Team.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at .