Head of Operations

Compass Group UK & Ireland; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a Head of Operations to manage soft services at a key hospital site in Cambridge, ensuring operational excellence and client satisfaction. The ideal candidate will have significant experience in FM leadership, a strong ability to manage relationships within the healthcare sector, and a commitment to high standards of service delivery.

Qualifications

• Strong track record in operational leadership, preferably in FM or related service industry.
• Experience managing client relationships at a senior level in healthcare.
• Proven ability to manage large teams with engagement and performance culture.

Responsibilities

• Lead and develop operational teams for high-quality service delivery.
• Act as primary contact for client, driving a solutions-focused partnership.
• Oversee budget management and ensure financial targets through efficient operations.

Skills

Operational leadership in FM

Client relationship management

Budget management

Interpersonal skills

Communication skills

Job description

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Job Introduction
Head of Operations

We are seeking an experienced Head of Operations to oversee the delivery of a full range of soft facilities management services with a focus on cleaning and catering at one of our key hospital sites, working in close partnership with the NHS. This is a pivotal leadership role, ensuring outstanding service delivery, operational excellence, and continuous improvement across all aspects of the contract.
The Role

As Head of Operations, you will take responsibility for the strategic and day-to-day management of all soft FM services, including cleaning, catering and other support services. Acting as the senior operational lead on-site, you will drive performance, champion innovation, and ensure the highest standards of service are consistently delivered for patients, staff, and visitors.

You will build strong, collaborative relationships with NHS stakeholders, ensuring services are aligned with hospital needs and national standards. Working closely with the Operations Director, you will be accountable for contract performance, compliance, financial sustainability, and the wellbeing of your teams.
Key Responsibilities

• Lead, inspire, and develop operational teams to deliver safe, efficient, and high-quality services.
• Act as the primary point of contact for the client, ensuring a proactive and solutions-focused partnership.
• Drive a culture of continuous improvement, sustainability, and service innovation.
• Oversee budget management, ensuring financial targets are met through effective cost control and operational efficiency.
• Maintain compliance with health, safety, and statutory requirements, embedding a zero-incident culture.
• Deliver clear reporting, performance analysis, and operational insights to the Operations Director and client teams.

About You

We're looking for a confident and resilient leader with experience managing multi-service facilities management contracts in a large, complex, and multi-stakeholder environment. You'll bring:

• A strong track record of operational leadership in FM or a related service industry.
• Proven ability to manage client relationships at a senior level, preferably within the healthcare sector.
• Experience managing large teams and creating a culture of engagement, accountability, and performance.
• Strong financial and commercial acumen, with experience overseeing budgets and driving efficiencies.
• Excellent interpersonal, negotiation, and communication skills.

Why Join Us?

This is an exciting opportunity to play a leading role in delivering services that make a real difference to patient care and hospital operations. You'll have the scope to shape service delivery, build strong partnerships with NHS colleagues, and lead high-performing teams that truly embody our values.