Head Of Marketplace Operations

ASC Connections; Thurmaston; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading e-commerce company is looking for a Head of Marketplace Operations in Thurmaston, England. This pivotal role integrates strategy with hands-on leadership, focusing on operational excellence and driving revenue through effective marketplace management. Ideal candidates will possess strong operational experience and a proven track record of leading teams to success. The position offers a permanent role with significant growth opportunities.

Benefits

Permanent role with long‑term progression

High-impact position in a growing environment

Real influence over team performance

Qualifications

• Proven experience in marketplace operations.
• Ability to think commercially and understand revenue generation.
• Capacity to learn systems swiftly and simplify complex processes.

Responsibilities

• Ensure operational compliance and performance.
• Lead teams to improve order flow and issue resolution.
• Collaborate with senior leadership to drive decisions.

Skills

Marketplace operations experience

Commercial understanding

System learning

Leadership

Problem-solving

Job description

Head of Marketplace Operations

Full‑Time | Permanent | Growing Global Retail Business

Join a fast‑growing e‑commerce leader that's redefining online retail through innovation and scale. This business is a seller across multiple global marketplaces, connecting millions of customers with thousands of sellers across diverse product categories.

With a focus on operational excellence, cutting‑edge technology, and customer‑centric solutions, they are driving rapid growth and setting new standards in marketplace performance. They are now seeking a Head of Marketplace Operations to help navigate them through the next stages of growth.

In this Head of Marketplace Operations role, you'll sit at the centre of the business, ensuring stay live, compliant, and performing at pace. You'll work across teams to keep orders flowing, resolve issues before they escape, and strengthen the systems and processes that underpin day‑to‑day trading.

It's a hands‑on role in a business built on custom‑made systems, where success comes from learning quickly, thinking logically, and taking ownership. You'll need to verify information yourself, stay calm under pressure, and keep multiple priorities moving without losing sight of the commercial outcome.

You'll lead managers across multiple functions, build a proactive and accountable culture, and work closely with senior leadership to make decisions that drive commercial performance. This is a hands‑on role, perfect for a leader who enjoys both strategic influence and operational problem‑solving.

The successful Head of Marketplace Operations will be someone who:

• Has strong marketplace operations experience
• Thinks commercially and understands how operations drive revenue
• Learns systems quickly and enjoys simplifying complexity
• Leads with pace, structure, and a hands‑on approach
• Builds teams that take initiative and own outcomes

Why This Stands Out:

• A high‑impact position in a rapidly growing environment
• Real influence over systems, performance, and team culture
• Permanent role with long‑term progression

If you're ready to take on a Head of Marketplace Operations position in a dynamic, ambitious business, we'd love to speak with you. Get in touch for a confidential discussion.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity