Head of IT Product Support & Service Delivery

C4S Search Ltd; United Kingdom; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. The ideal candidate will have proven experience in product support management, strong technical skills, and exceptional leadership abilities. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical insurance and 25 days of annual leave.

Benefits

Company sick pay

Private medical insurance

25 days annual leave + bank holidays

Company car/allowance

Qualifications

• Proven experience in product support management.
• Strong technical understanding of business systems, databases, and the software development lifecycle.
• Experience in incident management and root cause analysis.

Responsibilities

• Develop delivery strategy aligning with business goals.
• Set and monitor SLAs and KPIs for high service standards.
• Manage and develop a team of product support specialists.

Skills

Product support management

Technical understanding of business systems

Incident management

Team leadership

Customer-focused communication

Stakeholder management

Knowledge of ITIL principles

Adaptability to change

Job description

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. The ideal candidate will have proven experience in product support management, strong technical skills, and exceptional leadership abilities. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical insurance and 25 days of annual leave.