Head of Investments Operations

Plum Fintech; London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

A leading fintech company is seeking a Head of Investment Operations to define and execute a scalable operational framework for their investment products. This strategic role involves deep collaboration across departments and a commitment to regulatory compliance and operational excellence.

Benefits

Stock options

Private health insurance

Annual training budget

Flexible remote working

25 days holiday + bank holidays

2 weeks sabbatical after 4 years

Annual team trip to a surprise destination

Qualifications

• 5+ years in senior investment operations role within fintech or wealth management.
• Deep knowledge of Stocks and Shares ISAs and investment product operations.
• Strong understanding of post-trade processes and client money handling.

Responsibilities

• Define and lead the strategic direction of the Investment Operations function.
• Take ownership of setting up operational infrastructure for investment products.
• Oversee trading operations and ensure regulatory compliance.

Skills

Leadership

Regulatory Compliance

Client Money Management

Operational Risk Assessment

Investment Products Knowledge

Job description

AtPlum, we're on a mission to maximise wealth for all. We’re making saving money effortless and turning investing into something everyone can do. Our journey began back in 2017, when we became one of the first to use artificial intelligence and automation to simplify personal finance. Fast forward to today, and we've already helped people save £2 billion across 10 European markets.

Named the UK's fastest-growing fintech in the Deloitte Technology Fast 50, our success is down to the passion and dedication of our diverse team. Based in our London, Athens and Nicosia offices, 170 talented people work together to empower people to do more with their money. And now, the team is growing!

The Role

We’re looking for a strategic and hands-on leader to join as Head of Investment Operations, responsible for building and scaling our investment operations function. This role will play a critical part in launching and managing our investments proposition (ISA/GIA/SIPP), owning everything from post-trade operations and client money management to regulatory compliance and team leadership. You will have the opportunity to define and execute the operational vision for investment products, ensuring we deliver a seamless, scalable, and compliant experience for our customers.

As the most senior leader in this space, you’ll work cross-functionally with Product, Compliance, Legal, Engineering, and external partners to establish the processes, systems, and controls needed to support a high-growth business.

You Will

• Define and lead the strategic direction of the Investment Operations function, ensuring alignment with Plum’s mission and growth objectives.
• Take full ownership of building the Stocks and Shares investment proposition from the ground up—including setting up operational infrastructure, systems, processes, and team capabilities to support long-term scalability and regulatory compliance.
• Serve as the senior-most leader overseeing all aspects of trading operations, with responsibility for post-trade execution, client money handling, and operational preparedness across investment products.
• Build and manage robust, end-to-end operational workflows for complex financial products and tax wrappers (ISA/GIA/SIPP), including reconciliations, funding flows and reporting.
• Leverage deep expertise in investment products, including Stocks and Shares ISAs, to establish compliant, scalable, and efficient operational frameworks.
• Lead operational risk assessments and due diligence for new product launches, particularly those with complex or structured characteristics.
• Work closely with Product, Compliance, Legal, Engineering, and external providers to ensure processes, systems, and controls are built for scale, efficiency, and regulatory compliance.
• Drive the implementation of key infrastructure with Engineering to embed automation and operational excellence in the processes.
• Own the investment product lifecycle from an operations point of view lens from, ensuring propositions are well-supported, aligned with customer needs and scalable
• Monitor the market to identify opportunities for product and process optimisation.
• Develop and maintain strong partnerships with custodians and third-party providers, to ensure operational support and operational efficiency.
• Inspire and grow a high-performing team, fostering a culture of ownership, innovation, and continuous development.
• Strengthen internal documentation, governance, and control frameworks to ensure ongoing audit readiness and regulatory compliance.

What you need to have

• Experience 5+ years in a senior investment operations or trading/brokerage operations role within a regulated fintech, brokerage, or wealth management firm.
• Deep knowledge of Stocks and Shares ISAs and other investment products, with the ability to apply this expertise to build scalable, compliant operations.
• Strong understanding of post-trade processes, client money and asset handling (CASS), reconciliations, and corporate actions.
• Comfortable working in a fast-paced, dynamic environment with evolving priorities and high levels of ownership.

Plum's Perks

• Own part of the company you're helping grow through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days to give you flexibility to work your way
• 2 weeks sabbatical after 4 years to take the break you deserve
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture (think)

If you think this sounds like a bit of you then don’t hesitate to get in touch!

Thanks,

Plum Τeam

*Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.