Head of Intermediary Relationships

Bupa; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health insurer in the UK seeks a Head of Intermediary Relationships. This role involves developing sales strategies, leading a multi-skilled team, and engaging with intermediary partners. Responsibilities include operational excellence, change leadership, and upholding regulatory standards. Candidates should possess strong leadership skills, proven success in sales, and a solid business background. The position offers competitive compensation including a bonus structure and numerous benefits aimed at promoting employee well-being.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Free health assessment

Target bonus of 25%

Company car allowance

Onsite gyms or local discounts

Qualifications

• Proven success in corporate and intermediary markets.
• Experience in strategy design and operational planning.
• Financial and digital literacy.

Responsibilities

• Develop and implement the intermediary sales plan.
• Lead and develop a high-performing sales team.
• Build strong relationships with intermediaries.

Skills

Leadership

Relationship Management

Sales Strategy

Operational Planning

Change Management

Education

Graduate calibre

Job description

As Head of Intermediary Relationships, you will shape and execute our direct and telephony sales strategy, leading a multi-skilled team to achieve ambitious acquisition and retention targets. You'll be responsible for developing commercially successful relationships with intermediary partners, creating pricing strategies, and positioning Bupa as a preferred provider with leading consulting firms. Your leadership will ensure a seamless customer journey and a joined-up approach across Health Services and PMI.

Responsibilities

• Sales Strategy & Delivery: Develop and implement the intermediary sales plan, set and monitor team targets, and ensure delivery of commercial objectives.
• Team Leadership: Lead, coach, and develop a high-performing sales team, embedding a culture of consultative selling and continuous improvement.
• Partner Engagement: Build strong relationships with intermediaries, gather feedback, and ensure our service offering is best-in‑class.
• Operational Excellence: Oversee telephony operations, optimise resources, and collaborate with Marketing to drive customer loyalty and prospecting.
• Portfolio Management: Monitor performance, identify trends, and implement corrective actions to achieve profitability and customer recommendation goals.
• Channel Stewardship: Work with other Heads to balance intermediary and direct channels, mitigating conflict and promoting "One Bupa UK" ways of working.
• Change Leadership: Implement new systems, processes, and technologies to improve sales effectiveness and efficiency.
• Compliance & Conduct: Uphold regulatory standards, treat customers fairly, and lead by example in integrity and professionalism.

Qualifications

• Graduate calibre with broad business and sales experience.
• Proven success in corporate and intermediary markets.
• Strong leadership and relationship management skills.
• Experience in strategy design, operational planning, and change management.
• Financial and digital literacy.
• Permanent role.

Compensation & Benefits

Competitive salary & benefits package. Full Time - 37.5 hours. We consider all types of flexibility, including locations, hours and working patterns.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Free health assessment for you and your spouse
• Target bonus of 25% based on individual and company performance
• Company car allowance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

EEO Statement

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Time Type: Full time

Job Area: Business Development