Head of Housing Services

Kent Housing Group; Ashford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing services organization is seeking a Head of Housing Services in Ashford, England. The role involves leading teams to enhance service delivery in areas such as income management, anti-social behaviour, and tenancy sustainment. Successful candidates will have experience in strategic leadership roles and knowledge of housing regulations. This is a pivotal position with opportunities to shape housing strategies while ensuring compliance and fostering high team performance.

Qualifications

• Strategic leadership in housing management functions.
• Experience in delivering customer experiences.
• Knowledge of housing legislation and regulatory standards.

Responsibilities

• Lead and inspire Housing Services teams.
• Drive performance improvements to achieve KPIs.
• Ensure compliance with regulatory requirements.

Job description

Head of Housing Services

Employer: mhs homes
Close date: Monday 05/01/2026

The Role As Head of Housing Services, you will lead and inspire our Housing Services teams to deliver outstanding services in Income, neighbourhood and tenancy management including ASB, lettings and tenancy sustainment. Reporting to the Assistant Director of Housing Services, you will play a pivotal role in shaping our housing strategy and ensuring compliance with regulatory standards.

Key Responsibilities

• Provide strategic leadership for all housing management functions, including Income, lettings, tenancy sustainment, anti-social behaviour and neighbourhood services.
• Drive performance improvements to achieve KPIs and deliver excellent customer experiences.
• Ensure compliance with housing legislation, regulatory requirements, and best practice.
• Lead and develop a high-performing team, fostering a culture of accountability and continuous improvement.
• Collaborate with internal and external stakeholders to enhance service delivery and community engagement.
• Manage budgets effectively and identify opportunities for efficiency and innovation.
• Reporting and management lead for our housing management contracts

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