Head of Hotel Technical

MSC Cruises; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cruise company is seeking a Head of Hotel Technical in London. The role involves overseeing hotel technical operations, supporting engineers, and liaising with stakeholders to ensure high standards for cruise ship operations. Candidates should have over 10 years of experience in the cruise industry, including 3 years in a supervisory role, and must be proficient in INFOSHIP and MS Office tools.

Qualifications

• At least 10 years experience on cruise ships, with 3 as a Hotel Engineer or Chief Engineer.
• Good knowledge of INFOSHIP/Asset Management system.
• Fluent in English, both oral and written.

Responsibilities

• Oversee Hotel Technical Fleet's Operations and support Hotel Engineers and HVAC Supervisors.
• Monitor ship status and provide budget management.
• Ensure vessels are maintained to high standards.

Skills

Communication skills

Interpersonal skills

Leadership

Time management

Tools

MS Office (Excel, PowerPoint, Word)

INFOSHIP/Asset Management system

Job description

Overview

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Overview / Your Purpose

We are looking for an experienced and driven Head of Hotel Technical to join our UK Engine Department. You will be the first reference point for the Hotel Engineers and HVAC Supervisors. Overseeing the Hotel Technical Fleet's Operations and providing assistance for any kind of issue, liaising with external main stakeholders in case of need.

Your Impact

• Cooperates in establishing, reporting and presenting operating costs, forecasts, progress updates and define high-priority initiatives related to the Hotel Technical section.
• Monitors the status of the Ships through constant follow-up with Hotel Engineer and HVAC Supervisors;
• Provides support in developing and managing budgets, cost estimates and operational risks.
• Keeps records of equipment failures ensuring that the needed actions for the issues resolutions are promptly executed with the aim to avoid or minimize any impact on the guests' experience.
• Performs ships' rides to ensure that vessels are maintained to a high standard and are operated to all current regulations and Company standards.
• Supports the various Hotel Engineer and HVAC Supervisors in organizing and managing the dry-dock works and activities, supervises the selection of suppliers and ensures the suitable involvement of the Shipyard.
• Liaises with other departments (Hotel Operations, F&B, Products, etc.) to ensure full alignment on the various projects and activities which require cooperation with the technical team.
• Supervises the various Hotel Technical internal operational process, including requests and purchase orders approval through INFOSHIP.

Qualifications

• At least 10 years experience onboard cruise ships at least 3 years as a Hotel Engineer or Chief Engineer.
• Good knowledge of INFOSHIP/Asset Management system
• Fluent English, oral and written
• MS Office tools knowledge (Excel, PowerPoint, Word)
• Good communication and interpersonal skills
• Ability to work successfully as team leader
• Strong ability to prioritise and work effectively under tight deadlines

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!