Head of Hospitality & VIP 0822

THE MUSIC MARKET; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading live music and events promoter is seeking a Head of Hospitality & VIP to shape their VIP and Hospitality offerings across a diverse portfolio of live events. The ideal candidate will possess strong leadership skills and significant experience in commercial hospitality sectors. This role includes developing strategies for enhancing customer experiences and managing senior relationships. The position offers hybrid working, a cycle to work scheme, free event tickets, and more.

Benefits

Hybrid working

Cycle to work scheme

Free tickets to events

Qualifications

• Demonstrable experience in commercial hospitality, premium events or luxury customer experience sectors.
• Demonstrated success in revenue generation and relationship management.

Responsibilities

• Leading the development and execution of the hospitality and VIP strategy.
• Taking ownership of P&L management, forecasting, and performance reporting.
• Building and maintaining senior relationships with partners, sponsors, and suppliers.

Skills

Commercial hospitality experience

Leadership

Customer journey management

Job description

Our client, an award-winning live music and events promoter, is seeking a Head of Hospitality & VIP to shape the VIP and Hospitality offering across the company’s extensive portfolio of live events.

The role offers a variety of benefits such as hybrid working, cycle to work scheme, free tickets to events and more.

Key responsibilities

• Leading the development and execution of the hospitality and VIP strategy across live tours, festivals and special events.
• Taking ownership of P&L management, forecasting and performance reporting.
• Developing best-in‑class offerings against other industry leaders.
• Building and maintaining senior relationships with partners, sponsors and suppliers.
• Identifying new revenue opportunities through brand collaborations and travel or accommodation packages.
• Negotiating commercial terms with partners.
• Ensuring a seamless and exceptional customer journey for all VIP guests.
• Providing strong leadership to the hospitality and VIP team and fostering a culture of innovation and accountability.
• Acting as the key internal and external representative for all premium experiences.

Requirements

• Demonstrable experience in commercial hospitality, premium events or luxury customer experience sectors.
• Demonstrated success in revenue...