Head of Hospitality

Sporting Jobs; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A professional sports club in the North West of England is seeking a Head of Hospitality to lead their hospitality operations. This role involves developing strategies to enhance customer experiences and drive revenue. Candidates should have a proven background in hospitality leadership, particularly within sports or premium environments. This is a unique opportunity to shape the future of hospitality at the club and contribute to an exciting transformation.

Qualifications

• Experienced in head of hospitality or senior hospitality manager roles.
• Strong background in sports, stadium, events, or premium hospitality.
• Proven leader able to motivate teams and deliver service excellence.

Responsibilities

• Lead matchday hospitality operations across lounges and premium seating.
• Develop and implement hospitality strategy for commercial growth.
• Oversee non-matchday events to maximize revenue opportunities.

Skills

Team leadership

Customer experience enhancement

Budget control

Commercial growth

Job description

Head of Hospitality

North West, UK | Professional Sports Club | Full-time

A Professional Sports Club in the North West is embarking on an exciting club transformation journey , including major investment in facilities and the matchday experience. As part of this growth, we are looking for a Head of Hospitality to lead and develop the club’s hospitality operations.

The Opportunity

This is a unique chance to join a club at a pivotal moment, shaping the future of its hospitality offering and delivering memorable experiences for fans, partners, and VIP guests.

Key Responsibilities

• Lead all matchday hospitality operations across lounges, boxes, and premium seating.
• Develop and implement a hospitality strategy that drives commercial growth and enhances customer experience.
• Oversee non-matchday events to maximise revenue opportunities.
• Manage, inspire, and develop the hospitality team, setting high service standards.
• Control budgets, forecasting, and supplier relationships to ensure cost efficiency and profitability.
• Play a key role in the club’s transformation projects , contributing to the design and delivery of new hospitality facilities.

About You

• Experienced in a Head of Hospitality role , or a Senior Hospitality Manager ready to step up.
• Strong background in sports, stadium, events, or premium hospitality environments.
• A proven leader with the ability to motivate teams and deliver service excellence.
• Commercially minded, with a track record of growing hospitality revenues.
• Confident in managing senior stakeholders, sponsors, and partners.

Why Apply?

This is more than just a role, it’s a rare opportunity to be part of a club on the rise , where your impact will directly shape the matchday experience and contribute to an exciting future.

To apply or find out more, please get in touch for a confidential conversation.