Head Of Facilities Management

MMP Consultancy; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A consultancy firm is seeking a Head of Facilities Management to lead operational and financial management within a local authority in West London. This interim role offers a day rate of £500 Umbrella, combining office work with site inspections. The ideal candidate will guide a multi-disciplinary team and ensure compliance with statutory regulations. Emphasizing leadership, excellent communication skills, and contract management, this role aims to optimize facilities while ensuring high service standards.

Qualifications

• Extensive experience in contract specification, management and negotiation.
• Preferably emanated from a time-served apprenticeship or formal operational Mechanical or Electrical background.
• Excellent financial management and report publishing skills.

Responsibilities

• Lead a strong FM provision for the Council, including cleaning, security, and general office support.
• Ensure adherence to FM budgets and report on any variances.
• Create an annual zero-based budget for the service.

Skills

Financial management

Leadership

Contract management

Communication skills

Education

HNC / Graduate level in Mechanical or Electrical discipline

Associate / I.Eng membership in relevant professional body

Job description

MMP Consultancy currently has an opportunity for a Head of Facilities Management to join a local authority based in West London. My client is offering an interim contract of 6‑9 months.

My client offers a day rate of £500p/d Umbrella, with one day per week WFH and the rest on site at the office.

Role Description

As the Head of Facilities Management Services, you will provide direction and leadership, operational management and financial control for the development of Hammersmith and Fulham's operational FM service. You will provide the highest standard of service in terms of Hard and Soft Services maintenance and statutory compliance, together with associated repairs and refurbishment projects, whilst providing a proactive repairs service across our estate.

You will have excellent knowledge and experience of Hard and Soft Services together with strong management skills, in line with our policy to ensure our staff are able to get the best out of their abilities and potential.

The role will require a proactive and practical hands‑on approach to the requirements of this role, involving both office based work and inspection of the council's facilities and sites on a regular basis, and meetings with Cabinet members and the public which will require excellent communication skills at all levels.

The role includes responsibility for managing all aspects of both pre‑programmed and reactive maintenance of existing and future Hard Services (Building Services and Building Fabric) installations in accordance with good industry standards (based on SFG20), including the responsible person duties associated with statutory compliance legislation and the management of the efficient operation of the facilities.

The role includes the requirement to survey, review and assess the condition of the Council's installed Hard Services (Building Services and Building Fabric), followed by the specification of replacements/refurbishments at the end of economic life or as a result of changing operational requirements. It also includes the specification, tendering and project management of the remedial/refurbishment works and such project works as directed to the team.

You will be familiar with running a fast‑paced multi‑discipline team which consists of "cleaning, porterage, post and courier services, space planning, moves and changes and our contracted services contracts" of which you will lead, direct and motivate staff within the service.

Qualifications

• Qualified to at least HNC / Graduate level status in a Mechanical or Electrical (M&E) discipline, or have equivalent experience.
• Minimum of Associate / I.Eng membership of an appropriate professional body such as the Chartered Institute of Building Services, the Institute of Mechanical Engineers or the Institute of Electrical Engineers.
• Preferably emanated from a time‑served apprenticeship or formal operational Mechanical or Electrical background.
• Extensive experience in contract specification, management and negotiation.
• Excellent financial management and report publishing skills.

Responsibilities

• Lead a strong and professional soft and hard services (FM) provision for the Council, including cleaning, security, postal and courier services, porterage, space planning, moves and changes, and general office support.
• Ensure that the FM budgets are adhered to by establishing robust monitoring and reporting procedures; report on spend and any variance from budget monthly to the Assistant Director and plan corrective actions.
• Financial management of resources allocated for services; approve contractors/suppliers' orders within the role's delegated authority.
• Create an annual zero‑based budget for the service in time for the start of each fiscal year and devise and implement a procurement strategy for Soft Services FM.
• Ensure that the Council's staff and the general public work in and visit premises that are suitable for purpose, particularly with respect to Statutory Compliance and general Health and Safety.
• Lead the FM management team to continually review the service and find ways to make ongoing efficiency savings through productivity changes.
• Lead the service provisions by ensuring that contracts with suppliers are relevant and provide value for money; establish and manage effective working relationships with external contractors to ensure projects and works are completed on time, within budget and to the required standards.
• Proactively manage the work undertaken by contractors and team members to ensure work is completed in line with quality standards and within the agreed budget and cost.
• Ensure that all work activities by both managed staff and contractors are comprehensively risk assessed on a frequent basis, develop permit to work, risk assessment system and asbestos register for incorporation in the helpdesk and take all necessary steps to secure full and prompt implementation of corrective and preventive actions.
• Provide authoritative advice to the Assistant Director and the associate team on all aspects of Hard Services strategy and compliance.
• Develop a new service model for Hard Services within the Council's properties.
• Undertake responsible person responsibility for water hygiene, Legionella, electrical, lifts and lifting tackle and pressure systems.
• Develop and maintain all Hard Services policies and processes, working in collaboration with relevant colleagues, and integrate policies into the wider Council's Health & Safety strategy.
• Liaise with Property and Facilities, Council planning and building control, consultants, contractors, HSE and other enforcing authorities for safety corrective and preventive actions for urgent works, long‑term maintenance, upgrade and refurbishment projects, and capital projects.
• Create an operational plan for compliance and improvements in Hard Services management in line with the Council Vision.
• Demonstrate first‑hand knowledge of all Council facilities by surveying and assessing the facilities/sites, reviewing and updating current policies, procedures and associated database.
• Assist in developing a confident and knowledgeable in‑house team delivering a range of services to our in‑house clients and stakeholders that is commended for their proactive, customer‑orientated approach.
• Maintain excellent relationships with the Council's Planning, Building Control, Consultants, Contractors, HSE and other authorities to ensure effective, safe and efficient operation of the services.

Additional Information

Title: Head of Facilities Management
Rate: £500p/d Umbrella
Location: Hammersmith, West London