Head Of Ecommerce && CRM

Zachary Daniels Recruitment; City of Westminster; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A fast-growing wellness brand in the UK seeks a Head of E-commerce and CRM to lead their digital strategy. This role combines strategic vision with hands-on execution across CRO, CRM, and merchandising. Candidates should have experience in high revenue e-commerce environments and a passion for health and wellness. The position offers competitive salary, bonuses, share options, and flexible working conditions in a vibrant office. Join a dynamic team aiming for substantial growth in the coming years.

Benefits

Attractive base salary

Lucrative bonus scheme

Share options after one year

25 days holiday + Bank Holidays

Flexible working

Weekly team workouts

Significant L&D budget

Free company products

In office health bar

Qualifications

• Experience in senior e-commerce capacity for a rapidly growing brand.
• Background in companies with £20m+ revenue.
• Familiarity with high-value products (furniture, luxury goods, electronics).

Responsibilities

• Oversee and iterate on the website's conversion rate optimization.
• Manage the entire CRM strategy and execution.
• Handle pricing and merchandising strategies.

Skills

E-commerce strategy

CRM management

Hands-on execution

Growth experience in retail

Job description

Head of Ecommerce and CRM | Sunday Times Top 100 Fastest Growing | DTC Wellness Retailer

Zachary Daniels Recruitment is delighted to be exclusively retained in the search for a Head of E-commerce and CRM to join our client, one of the fastest growing wellness brands in the UK as recognised by the Sunday Times Top 100.

Having experienced rapid growth over the last few years and now with their products in the hands of Olympians, Premier League footballers, and thousands of everyday people chasing their personal best this is a wonderful time to join a business 'just getting started'.

The senior leadership team are extremely ambitious and want to continue to scale rapidly. The individual who joins as Head of E-commerce and CRM will have a seat around the leadership table and play a pivotal role in building this business into a meaningful global brand.

About The Role: Head of E-commerce and CRM

This is the perfect role for an experienced Senior E-commerce and CRM Manager who can combine strategic vision with hands‑on execution.

Essentially this role covers three core areas:

• CRO – constant iteration and improvement of our clients website. Setting up and running multiple tests at any one time.
• CRM – oversight of their entire CRM strategy and execution.
• Merchandising – pricing, sales etc.

For the first six months you can expect to be hands‑on, with a focus on planning and execution, as soon as ROI is being delivered you will be driving the road map and vision for your team – recruiting and expanding the skill set in‑house.

This role requires someone to get their hands dirty and handle most of the execution in the early stages.

About you

• Have worked in a senior e‑commerce capacity for a brand that is growing, a business that is currently scaling up at a rapid pace.
• Must have worked in a company doing £20m+ revenue.
• Ideally having worked on high value products (furniture, luxury goods, electronics) – lower level subscription products will not be a fit here unfortunately.

Culture fit

• The ideal candidate needs to be someone who cares about health and wellness, an affinity with the product and the sector is paramount.
• Comfortable working at their offices 3 days a week ideally – our client is moving to new offices in Surbiton in a month’s time which will be 15 minutes walk from Waterloo.
• You will need to be high energy, comfortable working in a fast paced, fluid environment.
• You will be happy owning your space, working closely with a high calibre senior leadership team with a real energy for rapid growth over the next 5 years.

In return our client can offer

• Attractive base salary
• Lucrative bonus scheme
• Share options after one year’s service
• 25 days holiday + Bank Holidays
• Flexible working – expected to be in the office 2/3 days a week
• Weekly team workouts during work hours
• Significant L&D budget that you allocate
• Free company products
• In office health bar