Head Of E-Commerce Operations

Certain Advantage; Liverpool City Region; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading recruitment firm in Liverpool is seeking a dynamic Head of E-commerce Operations to enhance customer experiences and drive operational efficiency. This role will oversee order fulfilment, logistics, and marketplace expansion, utilising platforms like Shopify and Linnworks. The ideal candidate will have significant experience in ecommerce operations and a strong leadership background. Competitive salary and benefits offered, with career growth opportunities in a fast-paced environment.

Benefits

Competitive salary

Career growth opportunities

Collaborative work environment

Qualifications

• Experience in ecommerce operations, supply chain or logistics with a strong focus on ecommerce.
• Knowledge of marketplace integrations and automation tools like Linnworks.
• Proven ability to scale operations and implement process improvements.

Responsibilities

• Manage ecommerce operations, fulfilment, logistics, and customer service.
• Optimise supply chain, inventory, and delivery processes.
• Expand into marketplaces using systems like Linnworks.

Skills

Ecommerce operations experience

Leadership skills

Data-driven decision making

Process improvement expertise

Tools

Shopify

Linnworks

Job description

Overview

Head of E-Commerce Operations for a client based in Liverpool. The role is permanent with excellent benefits. Salary £60,000-£70,000 DOE, plus bonus.

The Role

We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This role will help drive the various teams within the business and increase online sales. The focus includes improving performance and project managing ecommerce channels such as new marketplaces. You will oversee order fulfilment, supply chain logistics, website performance, and marketplace expansion, ensuring smooth ops and business growth within a predominantly B2C retail business. The business has several websites to manage, which are Shopify-based. This is within home improvements, so candidates from similar industries (household, homeware, appliances) could fit. A completely different retail area can also be considered to bring in new ideas.

Key Responsibilities

• Manage ecommerce operations, fulfilment, logistics, and customer service.
• Optimise supply chain, inventory, and delivery processes.
• Ensure a seamless website experience in collaboration with IT and marketing.
• Expand into marketplaces using systems like Linnworks, connecting with Amazon, eBay, The Range, Wickes and others.
• Improve workflows, automation, and overall efficiency.
• Utilise data analytics to drive performance improvements.

The Individual / Requirements

• Experience in ecommerce operations, supply chain, or logistics management with a strong focus on ecommerce.
• Strong knowledge in ecommerce platforms such as Shopify.
• Knowledge of marketplace integrations and automation tools like Linnworks. This will be a new area, so prior setup experience is beneficial.
• Ability to generate new ideas, make data-based decisions, and address supply chain or customer issues to ensure smoother journeys in the future.
• Proven ability to scale operations and implement process improvements.
• Strong leadership, problem-solving, and analytical skills.

Why Join

• Opportunity to lead and shape ecommerce operations for a growing brand.
• Collaboration with marketing and ecommerce teams; support from a marketing team and external agencies for PPC/Design and website hosting.
• Competitive salary and benefits.
• Career growth in a fast-paced, innovative environment with new products and service lines ideas yearly.
• Small business with the opportunity to grow and develop the business further with your own ideas and strategy liaising directly with the board.
• The role will be onsite due to collaboration with various teams.

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