Head of E-commerce Operations

Certain Advantage; Liverpool; On-site; GBP 60,000 - 70,000; Full time

Job summary

A recruitment agency is looking for a Head of E-Commerce Operations in Liverpool. The successful candidate will manage ecommerce strategy, drive operational efficiency, and enhance customer experience within a growing brand. Ideal applicants should have significant experience in ecommerce platforms like Shopify and the ability to implement process improvements. This permanent role offers a competitive salary of £60,000-£70,000 plus bonuses. It's an onsite position to foster collaboration with various teams.

Benefits

Competitive salary

Opportunities for career growth

Work with marketing and ecommerce teams

Qualifications

• Experience in ecommerce operations or logistics management.
• Strong knowledge of ecommerce platforms such as Shopify.
• Familiarity with marketplace integrations and automation tools.

Responsibilities

• Manage ecommerce operations and logistics.
• Optimize supply chain and inventory processes.
• Ensure a seamless website experience.

Skills

Ecommerce operations management

Supply chain logistics

Leadership skills

Strong analytical skills

Problem-solving skills

Data-driven decision-making

Tools

Shopify

Linnworks

Job description

Head of E-Commerce Operations

Certain Advantage is hiring for a Head of E-Commerce Operations for a client based in Liverpool. The role is on a permanent basis, with excellent benefits.

£60,000-£70,000 DOE, plus bonus.

The Role

We are seeking a dynamic Head of E-commerce Operations / Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance and help project manage ecommerce channels such as new Marketplaces. You will oversee order fulfilment, supply chain logistics, website performance, and marketplace expansion, ensuring smooth ops and business growth within a predominantly b2c retail business. The business has a number of websites to manage, which are Shopify based, a great brand and product line. This is within home improvements so candidates within a similar industry could fit or household, homeware or appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company.

Key Responsibilities

• Manage ecommerce operations, fulfilment, logistics, and customer service.
• Optimise supply chain, inventory, and delivery processes.
• Ensure a seamless website experience in collaboration with IT and marketing.
• Expand into marketplaces using systems like Linnworks, connecting with Amazon, eBay, The Range, Wickes and others.
• Improve workflows, automation, and overall efficiency.
• Utilise data analytics to drive performance improvements.

The individual

We’re looking for people who have :

Experience in ecommerce operations, supply chain, or logistics management with a strong focus with ecommerce.

Strong knowledge in ecommerce platforms such as Shopify

Knowledge of marketplace integrations and automation tools like Linnworks. This will be a new area so anyone that has previously set this up would be really beneficial.

New ideas, making decisions based on data and fixing any supply chain, customer issues that may come up to ensure a smoother journey in future.

Proven ability to scale operations and implement process improvements.

Strong leadership, problem-solving, and analytical skills.

Why Join

Opportunity to lead and shape ecommerce operations for a growing brand.

Work with some credible teams within marketing and ecommerce. The role is supported by a marketing team and internal companies such as Digital agencies for PPC / Design and Website hosting.

Competitive salary and benefits.

Career growth in a fast-paced, innovative environment with new products and service lines ideas yearly.

Small business with the opportunity to grow and develop the business further with your own ideas and strategy liaising directly with the board.

The role will be onsite due to the collaboration with various teams.

Working with Certain Advantage

We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.

We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering.