Head of Customer Retention Motor

Gerrard White; Salford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance business is seeking a Head of Customer Retention – Motor to drive the end-to-end renewal strategy. This pivotal role involves leading cross-functional collaborations and executing strategies to maximize customer retention. Candidates should demonstrate a strong analytical background, previous experience in managing customer retention, and the ability to leverage data for performance improvements. Flexibility for travel within the UK is required.

Qualifications

• Proven experience in customer retention management.
• Strong analytical skills and data interpretation abilities.
• Experience leading cross-functional teams and strategies.

Responsibilities

• Own the end-to-end customer renewal process.
• Develop and implement retention maximization strategies.
• Monitor retention performance and drive improvements.

Skills

Data-driven decision making

Cross-functional collaboration

Customer retention strategies

Performance monitoring

Job description

Head of Customer Retention – Motor

Location : Flexible working (travel to Manchester, Peterborough & London required)

Lead the strategy. Drive the numbers. Shape the customer journey.

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. This high impact role offers the opportunity to define and deliver retention excellence across one of the UK's leading insurance businesses.

Reporting directly to the Commercial Director, you'll lead cross functional collaboration across pricing, operations, proposition, and risk & compliance to optimise retention performance and ensure outstanding customer and commercial outcomes.

What You'll Do

• Own the end-to-end customer renewal process, from identifying opportunities to delivering measurable improvement.
• Develop and implement strategies that maximise customer retention and lifetime value.
• Chair the monthly retention performance session, bringing together business leads to review performance, share insights, and agree action plans.
• Partner closely with pricing, operations, proposition, and risk teams to align retention strategies with wider business goals.
• Monitor and report on performance, using data driven insight to drive decision making.