Head of Customer Resolution & Experience

easyJet Airline Company PLC; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading airline and holiday provider based near Luton Airport is seeking a Lead Customer Resolution Executive. In this full-time role, you will manage a team dedicated to resolving customer queries and enhancing service quality. Your experience in customer service and team leadership, especially in the travel industry, will be crucial. The position offers a competitive salary, hybrid working options, and generous employee benefits, including discounted flights and healthcare support.

Benefits

Company-wide bonus scheme

Private healthcare

5% pension contribution

Discounted flights

Flexible benefits

Qualifications

• Experience in customer service with team management.
• Ability to communicate complex ideas simply.
• Strong background in the travel industry.

Responsibilities

• Lead a team to resolve customer queries and complaints.
• Improve communication strategies and training.
• Analyze performance data to enhance service delivery.

Skills

Leadership in customer service

Performance management

Effective communication

Stakeholder engagement

Customer satisfaction focus

Analytical thinking

Salesforce experience

Job description

A leading airline and holiday provider based near Luton Airport is seeking a Lead Customer Resolution Executive. In this full-time role, you will manage a team dedicated to resolving customer queries and enhancing service quality. Your experience in customer service and team leadership, especially in the travel industry, will be crucial. The position offers a competitive salary, hybrid working options, and generous employee benefits, including discounted flights and healthcare support.