Head of Customer Engagement and Business Development

NHS; Sheffield; On-site; GBP 64,000 - 75,000; Full time

Job summary

A UK health service provider is seeking a Head of Customer Engagement and Business Development based in Sheffield. The role involves leading a team to enhance customer engagement within NHS procurement, developing strategies to improve service delivery and stakeholder relationships. Ideal candidates will have a strong background in customer engagement within the healthcare sector and a passion for improving NHS services. Flexible working arrangements are available.

Benefits

Wellbeing support

27–33 days annual leave

Flexible working arrangements

NHS Pension Scheme

Career development support

Qualifications

• Extensive experience managing customer engagement for NHS procurement professionals or similar.
• Organised with exceptional attention to detail.
• Creative and innovative in developing business strategies.

Responsibilities

• Lead a team of customer engagement and business development specialists.
• Implement strategies to enhance customer engagement.
• Manage key customer and stakeholder relationships.
• Drive continuous improvement in service delivery.

Skills

Excellent communication skills

Strong leadership

Experience in customer engagement

Creative in developing strategies

Attention to detail

Passion for NHS improvement

Job description

Overview

Job title: Head of Customer Engagement and Business Development. Location: Sheffield. Based at Don Valley House, Sheffield S4 7UQ. This is a permanent, full-time role within the Leeds and York Partnership NHS Foundation Trust (LYPFT) / NOECPC context. Salary: £64,455 to £74,896 per annum. Band 8b. Responsible for leading a team to deliver NHS procurement-focused customer engagement to procurement professionals in NHS member and non-member and other public sector organisations. This position reports to the Associate Director of Commercial Operations.

Job summary: Lead the development and implementation of a comprehensive customer engagement and business development strategy. Represent NOECPC at events and in the media. Drive framework growth and collaboration with category procurement colleagues to maximise spend under management.

Responsibilities

• Lead a team of customer engagement and business development specialists.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Manage key customer and stakeholder relationships at all levels, including Integrated Care Systems (ICS).
• Drive continuous improvement in service delivery.
• Be the face of NOECPC at events and in the media.
• Collaborate with stakeholders, including category procurement colleagues, to identify and drive framework growth in spend under management.

About You

• Excellent communication skills with strong leadership.
• Extensive experience managing customer engagement and business development functions for NHS procurement professionals or a similar field.
• Creative and innovative in developing business development strategies.
• Organised with exceptional attention to detail.
• Passionate about contributing to the improvement of NHS services.

About Us

Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds, with specialist inpatient services in York and across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

Benefits include wellbeing support, 27–33 days annual leave, flexible and remote working arrangements, the NHS Pension Scheme, coaching and career development support, training, education support, and a range of exclusive discounts. A bank department offers variety of roles; permanent employees are automatically added to the bank.

Disclosure and Barring Service (DBS) check is required. This post is subject to UK Home Office visa sponsorship requirements for NHS roles; sponsorship is limited to registered healthcare practitioner roles and does not include Healthcare Support Workers.

Details

Date posted: 08 September 2025

Pay scheme: Agenda for Change

Band: Band 8b

Salary: £64,455 to £74,896 per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 173-37825-COR

Job locations: Don Valley House, Sheffield, S4 7UQ