Head of Client Value Proposition (12217)

Investec; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A distinctive Specialist Bank in Greater London is seeking a Head of Client Value Proposition to lead a team in defining and delivering an exceptional value proposition for high-net-worth clients. This role involves shaping a multi-year roadmap, managing product owners, and translating client insights into product offerings. Applicants should have extensive experience in financial services and expertise in leading product transformations. The bank promotes a collaborative culture and offers a flexible working arrangement with 4 days in the office and one day remote.

Benefits

Wellbeing Subsidy

Corporate Gym Membership

Virtual GP

Discretionary Bonus

Life Assurance

Qualifications

• 12-15+ years in financial services, ideally in HNW or mass affluent banking.
• Proven ability to lead product teams.
• Deep understanding of client insight and digital experience.

Responsibilities

• Develop a multi-year roadmap for the client value proposition.
• Manage Product Owners and the Rewards & Benefits Lead.
• Drive deep research and translate insights into product requirements.

Skills

Leadership experience

Client insights

Digital experience

Commercial acumen

Communication skills

Job description

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Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Head of Client Value Proposition

Role Purpose

Are you passionate about shaping exceptional client experiences? As Head of Client Value Proposition, you'll define, design, and deliver a compelling proposition for our high-net-worth private banking clients. You'll lead a team of Product Owners and a Rewards & Benefits Lead to bring this vision to life.

This role is central to Investec's strategic growth ambitions. You'll craft the client experience across lending, banking, savings, FX, credit card and lifestyle benefits, ensuring every product and service aligns to a coherent, relationship-led offering.

You won't own business strategy or pricing, but you'll ensure the client value proposition and product execution fully support the Private Client strategy.

What will you be doing?

• Shape the vision: Develop a multi-year roadmap for our client value proposition, grounded in client insights and measurable outcomes.
• Lead and inspire: Manage Product Owners and the Rewards & Benefits Lead, ensuring their roadmaps reflect the proposition vision.
• Understand our clients: Drive deep research and translate insights into product requirements and journey design.
• Deliver commercial impact: Influence metrics like acquisition, engagement, retention, and cross-sell.
• Collaborate across teams: Partner with Marketing, Tech, Data, and Relationship Managers to operationalise the proposition.
• Enhance partnerships: Shape strategic collaborations with wealth and lifestyle partners to amplify the client journey.

What do you need to bring?

• 12-15+ years in financial services, ideally in HNW or mass affluent banking, with leadership experience in client propositions or loyalty strategy.
• Proven ability to lead product teams and deliver experience-led transformation.
• Deep understanding of client insight, segmentation, and digital experience.
• Strategic thinker with strong commercial acumen and a customer-first mindset.
• Expertise in product lifecycle management and leveraging data for proposition design.
• Exceptional communication skills and ability to influence senior stakeholders.

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows

that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same - if the role excites you, please don't let our person specification hold you back. Get in touch!

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the 'Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [e-mail] who will be happy to assist.