Head of Client Success at CFO Insights

CFO Insights; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading finance organization in London seeks a Client Success Director to shape and execute its client success strategy. You will lead a high-performing team, ensuring client onboarding and management while directly impacting the company's growth and operational efficiency. The ideal candidate has over 5 years of leadership experience in fast-paced environments and a proven track record in client success and operations. This position offers market-competitive compensation and opportunities for international travel.

Benefits

Unlimited growth potential

Market-competitive compensation

Travel opportunity to conferences overseas

Diverse and international working atmosphere

Invaluable transferable skills development

Qualifications

• 5+ years of leadership experience in related leadership roles in a fast-paced high growth environment.
• Strong project management and process creation skills and strong ability to prioritize.
• A track record of successfully leading and scaling similar functions.
• Experience in client success / business operations in a high growth business.
• Strong analytical skills and fluency across relevant tools paired with commercial acumen.
• Proven success in applying automation to scale operations.
• A passion for people, coaching, mentoring, and leading teams.
• Proven success in growing the client/customer success function.

Responsibilities

• Accountable for delivery to all clients and onboarding new clients.
• Manage, grow and mentor the client success team.
• Focus on customer success and implement best practices.
• Build and harmonize cross-departmental processes.
• Create an incredible user journey through a product-led approach.

Job description

CFO Insights is Northern Europe’s largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. We are connecting more than 11,000 professionals from more than 15 countries.

CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

Context for the Role

You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion.

You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage.

Responsibilities

As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients.

• Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment.
• Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.
• Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
• Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
• Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.

Requirements

• 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
• Strong project management and process creation skills and strong ability to prioritize.
• A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
• Experience in client success / business operations, ideally in a high growth business
• Strong analytical skills and fluency across relevant tools paired with commercial acumen
• Proven success in applying automation to scale operations
• A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
• Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business

What the company offers

Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth.

• The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
• An inspiring, diverse, highly motivated, and international working atmosphere
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Market-competitive compensation.
• Travel opportunity: You will be joining our conferences overseas.
• Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.