Head of Client Services & RFP, Alternative Assets, APAC

Page Executive; United Kingdom; On-site; Confidential; Full time

Job summary

A global alternative investment firm in the United Kingdom is seeking an experienced professional to oversee client servicing for institutional clients and family offices. The successful candidate will lead a regional team, ensuring high-quality service delivery while maintaining strong relationships with clients. Ideal applicants will have over 10 years of experience in asset management, particularly in alternative assets, alongside proven leadership and communication skills. This role offers excellent career progression and the opportunity to work in a dynamic environment.

Benefits

Career progression in a global platform

Qualifications

• 10+ years of client servicing experience in asset management field focusing on alternative assets.
• Strong understanding of traditional and alternative investment products and operational workflows.
• Proven experience leading teams and managing senior institutional relationships.

Responsibilities

• Oversee end-to-end client servicing for all institutional clients, family offices, and Asia wealth management partners.
• Lead, mentor, and develop the Asia regional client services team.
• Maintain strong, consultative relationships with institutional clients and wealth management partners.

Skills

Client servicing experience

Communication skills

Problem-solving skills

Stakeholder management

Ability to lead teams

Job description

• Client Service Management - Institutional, Family Office & Wealth Management
• Relationship Management & Business Support on RFP

About Our Client

A global alternative investment firm offering diversified strategies across private equity, private credit, infrastructure, real estate, and hedge funds. The platform delivers institutional‑grade solutions, leveraging deep sector expertise and integrated global resources to serve sophisticated investors seeking long‑term value, differentiated alpha, and resilient multi‑asset portfolio opportunities across market cycles.

Job Description

1. Client Service Management - Institutional, Family Office & Wealth Management

• Oversee end‑to‑end client servicing for all institutional clients, family offices, and Asia wealth management partners.
• Ensure timely, accurate, and high‑quality delivery of client onboarding, reporting, due diligence, operational queries, and ongoing account support.
• Partner with investment, operations, legal, compliance, and distribution teams to address client requirements and enhance service delivery.
• Maintain a deep understanding of client mandates, investment strategies, operational preferences, and regulatory considerations.

2. Leadership of Asia Client Services Team

• Lead, mentor, and develop the Asia regional client services team, promoting a high‑performance culture and operational excellence.
• Act as the primary escalation point for complex or sensitive client issues, ensuring prompt and effective resolution.
• Standardize service procedures, introduce best practices, and drive continuous process improvements across the region.
• Oversee resource allocation, workflow management, and service KPIs to ensure optimal team efficiency.

3. Relationship Management & Business Support

• Maintain strong, consultative relationships with institutional clients and wealth management partners across Asia.
• Collaborate closely with sales and distribution teams to support business growth, providing client insights and service expertise.
• Facilitate the distribution and servicing of commingled funds-including traditional long‑only strategies and alternative asset classes (hedge funds, private markets, multi‑asset solutions).
• Manage client review meetings, service‑level discussions, and operational due diligence engagements.

The Successful Applicant

• 10+ years of client servicing experience in asset management field focusing on alternative assets.
• Strong understanding of traditional and alternative investment products and operational workflows.
• Proven experience leading teams and managing senior institutional relationships.
• Excellent communication, problem‑solving, and stakeholder‑management skills.
• Ability to navigate complex issues and drive solutions across cross‑functional teams.

What's on Offer

Career progression in a global platform