Head of Aftercare & Customer Experience

Fawkes & Reece; Cardiff; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading construction firm in South Wales is looking for a Head of Customer Services to lead their aftercare team. You will be responsible for managing customer support throughout the warranty period, addressing customer concerns via both telephone and written communication. The ideal candidate should possess experience in customer service management and effective leadership skills. This role offers an opportunity to work with a reputable builder in a dynamic environment.

Qualifications

• Experience in customer service management.
• Ability to lead a front-facing team.
• Strong communication skills.

Responsibilities

• Lead the aftercare team.
• Support customers during their warranty period.
• Handle customer concerns via telephone or written communication.

Job description

A leading construction firm in South Wales is looking for a Head of Customer Services to lead their aftercare team. You will be responsible for managing customer support throughout the warranty period, addressing customer concerns via both telephone and written communication. The ideal candidate should possess experience in customer service management and effective leadership skills. This role offers an opportunity to work with a reputable builder in a dynamic environment.