Head Housekeeper

Wilde Manchester; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading facilities management company is hiring a Head Housekeeper in Manchester. You will oversee housekeeping operations, train staff, and ensure high-quality service standards while managing budgets and adhering to health and safety protocols. Ideal candidates will have previous management experience in hospitality and strong interpersonal skills. Opportunity for career growth and attractive benefits provided.

Benefits

Two weekly payments

Up to 28 days paid holiday

Career progression opportunities

Company discounts on various services

Qualifications

• Previous housekeeping management experience, ideally as a Head Housekeeper.
• Experience dealing with budgets, including profit and loss analysis.
• Desirable experience in Health & Safety matters.

Responsibilities

• Engage, train, lead and inspire the housekeeping team.
• Ensure clear communication with hotel and management.
• Conduct quality inspections and manage areas for improvement.
• Complete audits with Area Manager and/or Hotel General Manager.

Skills

Excellent interpersonal skills

Excellent written and verbal communication skills

Proficient in Microsoft Office

Ability to build rapport quickly

Ability to work effectively under pressure

Excellent organisational skills

Ability to motivate and inspire others

Flexible with a willingness to learn

Job description

We’re hiring a Head Housekeeper to join our amazing team at Omni Facilities Management.

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands and South Africa. Employing over 4,000 people, Omni provides Housekeeping Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine, BDL Hotels, Raffles, Shangri‑La, Ritz‑Carlton and Resorts World.

We are currently looking for enthusiastic and self‑motivated candidates for the position of Head Housekeeper to support the hotel in assuming responsibility for the daily operation of the contract housekeeping function and other departments within the hotel where the company has a presence.

Benefits from working with the company

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company benefits including retail discounts on food, shopping, clothes, holidays, eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern

Up to 37.5 hours a week Monday to Sunday (24/7 operation)

MAIN DUTIES : People

• Engage, train, lead and inspire the housekeeping team
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Liaise with Area Manager and Regional Manager on a regular basis
• Where relevant support recruitment and associated procedures including checking right to work documentation
• Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
• Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Support and take responsibility for the welfare of pregnant employees including carrying out pregnancy risk assessments
• Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed and re‑training completed if necessary
• Ensure all staff are trained and adhere to the lost property policy
• Take initial responsibility for managing and resolving any team member queries
• Evaluate performance of all team members under your direction including conducting regular team member appraisals
• Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct
• Positively represent the housekeeping department and Omni Facilities Management Ltd in daily operations meetings and any other meetings as required

Quality

• Organise and delegate tasks to team members under your direction
• Develop, maintain and review housekeeping policies and best practice systems, procedures and standards
• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• Conduct quality inspections using the Omni Facilities Management quality app and identify and manage areas where improvements can be made
• Take responsibility for any on‑site company assets and ensure that they are maintained in good condition and serviced as required
• Ensure all keys are signed out and in and regular key audits are completed
• Assist with the management of lost property
• Ensure all maintenance defects are reported and rectified
• Promote a culture where all waste is kept to a minimum
• Ensure all guest laundry dry‑cleaning is processed in accordance with the hotel’s procedures; charges are raised and documentation is completed as necessary
• Be aware of contract work within the hotel e.g. window cleaning ensuring it is completed within the time frame
• Complete audits with your Area Manager and/or Hotel General Manager where appropriate and action issues
• Ensure all cleaning materials and guest supplies are stored correctly
• Check a certain amount of rooms daily
• Check all vacant ready rooms daily
• Recycling and refuse management
• Public areas and linen room quality checks and management
• Ensure online tool/widgets are utilised to their full potential

Profit

• Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference
• Order chemicals and equipment in accordance with company budgets
• Ensure records of all linen (including bedding and towels) are maintained
• Use linen module/database
• Manage the linen stock within budget requirements

PREVIOUS REQUIRED EXPERIENCE

• Previous housekeeping management experience ideally gained as a Head Housekeeper in a large and demanding property
• Previous people management experience including training and development
• Experience of dealing with budgets including analysing profit and loss
• Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, clients and other internal contacts
• Ability to work effectively under pressure
• Excellent organisational skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn

Key Skills

Active Directory, General Services, Erection, Administration Support, Interpretation, Call Centre

Employment Type: Full‑Time

Experience: years

Vacancy: 1