Head Housekeeper

Citadines Trafalgar Square London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality property in London is seeking a Head Housekeeper to lead and manage the Housekeeping Team. You will oversee cleaning services, manage budgets, and enhance guest experiences. The ideal candidate has supervisory experience and a good command of English. The role offers career development opportunities, a travel allowance, and various employee benefits.

Benefits

Career development opportunities

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Referrals bonus

Special staff rate after probation

30 days of relocation accommodation (if applicable)

Qualifications

• Previous supervisory or managerial experience.
• Ability to lead and develop teams.
• Good command of English is essential.

Responsibilities

• Lead the Housekeeping Team and manage standards.
• Plan and supervise cleaning services within the property.
• Manage reporting and budget for the Housekeeping Team.

Skills

Supervisory or managerial experience

Ability to lead teams

Guest experience management

Good command of English

Willingness to learn IT systems

Job description

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Citadines Trafalgar Square is seeking a confident HeadHousekeeper to become part of
our Team. Our properties operate 24/7; therefore, the department works on an
early and late shift, on a rotating basis.

You will report to the Residence Manager, supporting
towardsproviding our guests with memorable experiencesof the city.

As Head Housekeeper, you will be responsible for:

• Leading the Housekeeping Team, managing both
  employees and external workers through our outsourced partners, ensuring that
  the standards of cleaning, hygiene, stock control and staffing are maintained
• Planning, organising and supervising the cleaning
  services within the property
• Dealing with suppliers, trade associations,
  outsourced partners, ensuring linen, uniform, consumable and staff costs are
  within budget
• Managing reporting and budget for the
  Housekeeping Team

To be successful in the role ofHead Housekeeper, we
require:

• Previous supervisory or managerial experience
• Ability to lead and develop teams
• Ability
  to bring the guest experience to life throughout the hotel
• Willingness
  to learn and work with IT systems quickly
• A
  good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Head Housekeeper.
We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our
  business
• Valuable on the job training, along with
  access to our digital online learning platform and numerous other learning and
  development opportunities
• A travel allowance for every day you work to
  contribute to your commuting cost
• A PERKBOX subscription with benefits, retail
  discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Once you pass your probation, a special staff
  rate when staying in our European properties
• Staff incentives when you and your team
  perform
• (If relocating) 30 days of relocation
  accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and
inclusion, welcoming applicants of all backgrounds to create a supportive and
thriving workplace where everyone can contribute their unique
perspectives.

A trusted hospitality company, Ascott’s presence extends
across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the
USA. Its diversified accommodation offerings span serviced
residences,colivingproperties,hotelsand independent
senior living apartments. Ascott's award-winning hospitality brands
includeAscott,Citadines,lyf,Oakwood,Somerset,The
Crest Collection,The Unlimited
Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy
exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited