Head Host - Albie

Fairmont Hotels & Resorts; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel group in London is seeking a Head Host to enhance guest experiences and lead a dynamic team. Responsibilities include managing bookings, training staff, and creating a welcoming environment. The ideal candidate has a passion for hospitality with at least 2 years of experience in a similar role, a keen attention to detail, and ability to inspire trust. This position offers competitive salary and numerous perks.

Benefits

Competitive salary

Up to 28 days holidays

Health cash plan

Free meals during shifts

Discounts across the Ennismore family

Training and development opportunities

Annual free night at The Hoxton

Qualifications

• 2+ years’ experience in a hospitality Host/Front of House/Maître’D role.
• Experience handling CRM bookings systems and table management.
• Strong capability to work in a fast-paced environment.

Responsibilities

• Create a culture of recognizing and delighting guests.
• Lead and motivate the team of hosts.
• Manage the restaurant bookings and CRM data.

Skills

Hospitality and guest experience passion

CRM bookings systems experience

Attention to detail

Team leadership

Ability to inspire trust

Job description

Overview

We are looking for a Head Host to be part of our team at The Hoxton, Southwark.

The Hoxton, Southwark is our third in London, only a skip & a hop away from the South Bank. There is something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space, a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our brand-new coworking space spread over six floors.

What you'll do

• You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular!
• Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
• Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead
• Work closely with the managementto deliver a consistently excellent experience in our spaces.

What we're looking for

• A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests!
• 2+ years’ experience in a similar hospitality Host/Front of House/ Maître’D management role in a busy, bustling environment. You’re a natural at inspiring trust and bringing others along on a journey
• Experience using CRM bookings systems and table management
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s
• You’re looking for a place where you can be you; no clones in suits here
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

What's in it for you

• Competitive salary
• up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.