Hard Services Coordinator

CBRE; Hull and East Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global real estate services provider is seeking a Hard Services Coordinator based in Hull. The role involves ensuring the delivery of hard facilities services in compliance with SLAs and KPIs, while providing support to the helpdesk and collaborating with the engineering team. Ideal candidates will have strong PC skills, customer service experience, and knowledge of the facilities management industry. This position requires effective communication and organizational skills to maintain operational excellence.

Qualifications

• Self-motivated and resourceful.
• Ability to communicate at all levels.
• Practical experience in working with supply partners.

Responsibilities

• Lead the delivery of all hard services in accordance with SLAs and KPIs.
• Provide support to the helpdesk function for timely closure of work orders.
• Collaborate to develop and manage the annual PPM calendar.
• Work closely with FM teams to track outstanding works.
• Support activities of third-party maintenance suppliers.
• Uphold HSE requirements as defined by SLAs.
• Document and report accidents and emergencies.
• Conduct monthly self-assessment SLA checks.
• Act as a deputy in absence of line management.

Skills

Strong PC skills, MS Office

Service orientated attitude

Good administrative skills

Well organised and prioritisation skills

Knowledge of the facilities management industry

Customer services experience

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Job Title

Hard Services Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Coordinator to join the team located in Hull.

The successful candidate will be responsible for providing the operational delivery of all hard facilities services.

Key Tasks

• Lead the delivery of all hard services in strict accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring optimal performance and compliance
• Provide critical support to the helpdesk function, prioritizing and ensuring the timely closure of all hard services work orders
• Collaborate with the team to develop and manage the annual PPM calendar, sharing schedules with key stakeholders
• Work closely with engineering and Facilities Management (FM) teams daily to track outstanding works, monitor progress, and facilitate timely completion
• Support and monitor the activities of third‑party maintenance suppliers, reporting any necessary remedial works to relevant stakeholders
• Uphold stringent HSE requirements as defined by SLAs and company policy, ensuring a safe working environment for all
• Accurately document and report all accidents, occupational illnesses, and emergencies in the designated records
• Ensure all contractors operating under your purview adhere to appropriate HSE processes and client safety standards
• Conduct monthly self‑assessment SLA checks to support quarterly contract performance reviews and drive continuous improvement
• Liaise with security personnel and report any faults or issues with access entry systems promptly
• Take ownership of customer requirements, effectively resolving concerns and providing regular updates to ensure high levels of satisfaction
• Act as a deputy in the absence of line management, ensuring continuity of operations
• Arrange and provide cover for the engineering team as directed by line management, ensuring consistent service delivery
• Undertake other activities and responsibilities as reasonably requested by your line manager

Person Specification

• Strong PC skills, MS Office
• Self‑motivated and resourceful
• Good administrative skills
• Well organised and good prioritisation and planning skills
• Key focus for this role is to ensure that all services are delivered in a confident and efficient manner
• Service orientated attitude combined with innovative thinking
• Knowledge and awareness of the facilities management industry
• Practical experience in working with supply partners to deliver a seamless, integrated service
• Customer services experience and the ability to communicate at all levels