Guest Services Supervisor Food & Beverage - Holiday Inn Blackpool

Rbh Hospitality Management; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality management group in the United Kingdom is looking for a passionate individual to lead their Food & Beverage team. The role demands strong leadership, excellent communication skills, and a problem-solving attitude in a fast-paced environment. You will oversee daily operations, ensure guest satisfaction, and support team development. The position comes with a comprehensive benefits package, including discounted hotel stays and competitive leave. Join us and be a part of a top-rated hospitality team.

Benefits

Discounted hotel room rates

Additional day's leave for your birthday

Enhanced Maternity and Paternity leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Experience in a leadership role within food and beverage.
• Ability to motivate and energise team members.
• Capable of quick thinking and problem-solving.

Responsibilities

• Lead the F&B team to create a welcoming service experience.
• Oversee daily shift activities to ensure smooth operations.
• Handle guest requests and resolve issues effectively.
• Coordinate with kitchen and bar for timely service.
• Monitor stock levels and assist with inventory.
• Help with scheduling and shift planning.

Skills

Leadership in food and beverage

Strong communication skills

Problem-solving skills

Organisational skills

Team player

High energy

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

Responsibilities

• Lead the F&B team with a positive vibe, helping create a welcoming and seamless service experience
• Oversee daily shift activities, from setting up tables to ensuring orders flow smoothly and guests are happy
• Support and guide the team, helping with training and encouraging everyone to deliver their best
• Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive
• Coordinate with kitchen and bar to keep things moving like clockwork, from orders to plating
• Monitor stock levels and assist with inventory, ensuring we’re set up for success every shift
• Help with scheduling and shift planning, making sure the team is prepared and ready to go
• Keep the dining and service areas sparkling clean and compliant, with an eye on health and safety

Qualifications

• A natural people person excited to take on a leadership role, with some experience in food and beverage
• Strong communication skills, able to motivate and energise team members while keeping things running smoothly
• Quick thinking and problem‑solving skills to handle guest needs on the fly
• Organised and adaptable, managing multiple tasks with ease
• A team player through and through, ready to jump in wherever needed to support the crew
• High energy and a flexible attitude, thriving in a fast‑paced, lively setting

Benefits

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• And much, much more!