Guest Services Specialist: Front Desk & Upsell Expert

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality service position is available in the United Kingdom, focused on customer service and guest relations. You will be responsible for greeting guests, managing check-ins and check-outs, and providing information and assistance during their stay. Essential skills include excellent communication, a customer service orientation, and professional presentation. This role offers an excellent opportunity to enhance your skills in a dynamic environment.

Qualifications

• Excellent verbal and written communication skills, polite and clear in speech.
• Focus on customer service with patience and tact.
• High standard of personal presentation with professional demeanor.

Responsibilities

• Greeting guests, checking them in/out, assigning rooms, and handling requests.
• Answering phones and managing correspondence.
• Upselling rooms, dining, and hotel facilities.
• Managing bookings and guest accounts.

Skills

Excellent verbal and written communication

Customer service focus

Patience

Good organization skills

Job description

A hospitality service position is available in the United Kingdom, focused on customer service and guest relations. You will be responsible for greeting guests, managing check-ins and check-outs, and providing information and assistance during their stay. Essential skills include excellent communication, a customer service orientation, and professional presentation. This role offers an excellent opportunity to enhance your skills in a dynamic environment.