Guest Services Shift Leader - Front Desk & F&B

Ibis Edinburgh Centre -Front Office/Reception; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality organization in Edinburgh is seeking a Shift Leader to manage front desk operations and food service. The ideal candidate should have guest services experience, strong communication skills, and a collaborative mindset. Responsibilities include leading the front desk team, assisting with reservations, and ensuring guest satisfaction. This role offers access to numerous benefits, including discounted hotel rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Enhanced leave options

Course sponsorship

30% F&B discount

Flexible working arrangements

Life insurance

Employee assistance programme

Social and wellness events

Free meals on duty

Qualifications

• Experience in front desk operations or guest services.
• Ability to motivate and support a team.
• High energy and adaptability in a guest-facing role.

Responsibilities

• Lead the front desk team during shifts.
• Jump into Food & Beverage service when needed.
• Handle guest requests and issues professionally.

Skills

Front desk or guest services experience

Leadership skills

Exceptional communication skills

Problem-solving abilities

Organised and detail-oriented

Team-focused

Adaptable in fast-paced environments

Job description

A hospitality organization in Edinburgh is seeking a Shift Leader to manage front desk operations and food service. The ideal candidate should have guest services experience, strong communication skills, and a collaborative mindset. Responsibilities include leading the front desk team, assisting with reservations, and ensuring guest satisfaction. This role offers access to numerous benefits, including discounted hotel rates and flexible working arrangements.