Guest Services Mobile Support

Mitie; Brighton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading support services company in the UK is seeking a Guest Services Mobile Support Receptionist. This part-time role requires managing visitor access and ensuring exceptional service across multiple locations. Candidates must have excellent communication skills, a valid driving licence, and the ability to adapt to various situations. A warm and professional demeanor is essential, along with proficiency in various software tools. Flexibility in hours and overtime may be required.

Qualifications

• Must have a valid driving licence and access to a car.
• Ability to process a large volume of queries across multiple platforms.
• Conduct oneself in a warm and professional manner.

Responsibilities

• Manage visitor access in accordance with Client's defined processes.
• Anticipate the needs of visitors and colleagues.
• Deliver the Signature brand standard experience.

Skills

Exceptional verbal communication

Attention to detail

Interpersonal communication

Ability to resolve issues

Adaptability

Tools

Outlook

Word

Teams

Chrome

Job description

Guest Services Mobile Support Receptionist

Position covers the geographical location from Cardiff to London, Monday to Friday with hours varying from 0700 to 1700. Part time 24 hours a week but flexibility and overtime is required for this role.

This is a mobile support role that requires a valid driving licence with access to a car. The ultimate goal is to own the reception area and manage the access of all visitors and contractors in accordance with the Client's defined processes, to conduct oneself in a warm, professional and engaging manner and deliver The Signature brand standard service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues).

As a Mobile Support Receptionist I will be scheduled to work at each of our client’s locations. I will adapt, demonstrate agility, seamlessly adopt and deliver site specific processes, support to cover absences across any Guest Services role, provide resilience and help make our service exceptional.

Main Duties

• Ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client’s premises by way of the designated access points.
• Positively identify all visitors and contractors before granting access and checking them in.
• Be highly visible, always available and the "go to" person for queries.
• Be immaculately groomed, approachable, and helpful always.
• Always deliver the Signature brand standard experience.
• Handle special requests including preferences for colleague’s and visitor’s time on site, as well as show intuition and empathy in all kinds of situations.

Experience

• Operate under a "How Can I Help" mindset.
• Deliver an experience that is professional, friendly and attentive always.
• Anticipate the needs of visitors and colleagues.
• Proactively look out for building issues, ensuring a swift resolution.
• Proactively manage queues, striving to make the arrival or departure process as efficient as possible.
• Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service.
• Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies.

Person Specification

• Exceptional verbal, written and interpersonal communication skills with core competencies around delivering service excellence.
• Must be able to identify and resolve issues, and to meet and exceed the expectations of our client.
• Must be highly proficient in Outlook, Word, Teams and Chrome.
• Essential to be able to process a large volume of queries across multiple platforms.
• Core skills required: accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability and attention to detail.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.