Guest Services Manager - Maternity Cover, Front Office & F&B

Hampton by Hilton Humberside Airport; Cleethorpes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel in Humberside is seeking a passionate individual to join their team as a supervisor for a fixed maternity cover contract. You will be responsible for managing guest service assistants at the reception as well as supporting food and beverage operations. The ideal candidate will possess strong supervisory skills and a customer-focused mindset. This role offers competitive pay, development opportunities, and exclusive team member benefits including discounted stays.

Benefits

Competitive pay and package

Exclusive Team Member discounted stays

Continuous learning & development opportunities

Free access to 24/7 employee assistance programme

Additional annual leave and family leave

Service bonus for 5 and 10 years up to £1K

Team Member of the month (£100)

Team Member of the year (£500)

Uniform provided

Qualifications

• Previous supervisory experience in a hospitality setting.
• Passion for all things hospitality.
• Eager to learn and pick up new tasks.

Responsibilities

• Support front-of-house team at reception and in food & beverage service.
• Line-manage guest service assistants.
• Carry out duty management shifts.

Skills

Supervisory experience

Interpersonal skills

Ability to motivate team

Customer service skills

Job description

A leading hotel in Humberside is seeking a passionate individual to join their team as a supervisor for a fixed maternity cover contract. You will be responsible for managing guest service assistants at the reception as well as supporting food and beverage operations. The ideal candidate will possess strong supervisory skills and a customer-focused mindset. This role offers competitive pay, development opportunities, and exclusive team member benefits including discounted stays.