Guest Services Housekeeping Supervisor - Holiday Inn Blackpool

Rbh Hospitality Management; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality management firm in the UK seeks a Housekeeping Supervisor to oversee cleanliness and hygiene standards across all areas. In this role, you will supervise and train the housekeeping team, ensuring efficient task delegation and high-quality inspections. Ideal candidates will have supervisory experience in housekeeping, strong leadership skills, and excellent attention to detail. This position offers various employee benefits, including discounted hotel rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Extra day's holiday for your birthday

Enhanced parental leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Proven experience in a supervisory or management role within housekeeping, ideally in hospitality.
• Strong leadership skills to motivate and manage a team effectively.
• Excellent attention to detail with a commitment to cleanliness.

Responsibilities

• Supervise the housekeeping team to ensure cleanliness and hygiene standards.
• Organise daily cleaning schedules and assign tasks effectively.
• Conduct regular inspections of rooms and facilities for quality maintenance.
• Train and mentor housekeeping staff on techniques and safety.

Skills

Leadership

Attention to detail

Communication

Organisational skills

Flexibility

Job description

Responsibilities

• Supervise the housekeeping team, ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentation
• Organise and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needs
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly
• Train, mentor, and develop housekeeping staff, implementing ongoing training programmes to enhance skills in cleaning techniques, safety, and guest interaction
• Monitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortages
• Collaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readiness
• Handle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfaction
• Enforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests

Qualifications

• Proven experience in a supervisory or management role within housekeeping, ideally within a hotel or hospitality environment
• Strong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environment
• Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation
• Organisational skills to manage schedules, inventory, and administrative tasks efficiently
• Strong communication and interpersonal skills to work effectively with team members, other departments, and guests
• Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance
• Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey..., The Holiday Inn Blackpool & Marco's New York Italian Restaurant, an IHG Hotel opened in April 2024. This brand new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The hotel boasts 144 bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access.

Benefits

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!