Guest Services Host

ABM UK; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading service provider is looking for a Guest Services Host at Cotswold Designer Outlet. You'll be the welcoming face for visitors, providing guidance and support while ensuring a positive experience. Candidates should be confident, enthusiastic, and possess excellent communication skills, with a desire to assist customers. This part-time role requires working on weekends, offering a pay rate of £12.60 per hour.

Benefits

24/7 GP services

Mental Health support

Get Fit Programme

Cycle to work scheme

Access to Perks at Work

Qualifications

• Promote a welcoming and inclusive environment for Guests.
• Confidently provide knowledge of Cotswolds Shopping Centre.
• Professionally communicate with guests through telephone and email.
• Participate and assist with all Centre events.
• Be observant and report any safety or maintenance concerns.
• Provide support for Guests with disabilities.

Responsibilities

• Welcome guests and create memorable experiences.
• Assist with all Centre events and provide knowledge of the area.
• Replicate safe and organized handling of lost & found property.

Skills

Confident communicator

Enthusiastic

Genuine desire to assist customers

Excellent telephone manner and written English

Effective time management skills

Excellent organisational skills

Knowledge of IT

Flexible and willing to adjust to needs of the business

Job description

Job Title

Guest Services Host

Location

Cotswold Designer Outlet

Hours

18 hours per week (Fri, Sat & Sunday)

Pay

£12.60 per hour

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team. This is a character-first role - whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We'll teach you the rest.

Requirements

• Promote a welcoming and inclusive environment for Guests, residents and colleagues
• Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed
• Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
• Working Friday Saturday and Sunday
• Required Skills and Experience
• Confident communicator
• Enthusiastic
• Genuine desire to assist customers
• Excellent telephone manner and written English
• Effective time management skills
• Excellent organisational skills
• Knowledge of IT
• Flexible and willing to adjust to needs of the business

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counselling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit ourcareers page

About ABM

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.